Guest Experience Associate — Part Time Cinema

TGV CINEMAS SDN BHD; Kajang; On-site; MYR 8,300 - 17,000; Part time

Job summary

TGV CINEMAS SDN BHD in Kajang invites a Part-time Customer Relations Officer to help guests enjoy their cinema experience. You will answer questions, assist with tickets, seating, and directions, and promote TGV on social media.

You'll handle complaints calmly, monitor online feedback, and record guest insights for improvement while supporting smooth cinema operations and team collaboration.

Qualifications

• Customer service experience is a plus.
• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with social media platforms (Facebook, Instagram, TikTok).
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Provide friendly customer service and resolve questions.
• Greet guests, assist with tickets, seating, and directions.
• Answer questions about movies, showtimes, and promotions.
• Handle complaints politely and find quick solutions.
• Keep cinema area clean, safe, and comfortable.
• Manage queues and crowd flow during busy times.
• Share updates and engage on TGV social media.
• Monitor online feedback and escalate issues.
• Record customer feedback and follow up to ensure satisfaction.

Skills

Customer service

Good communication

Problem solving

Basic computer skills

Social media familiarity

Flexible schedule

Job description

TGV CINEMAS SDN BHD in Kajang invites a Part-time Customer Relations Officer to help guests enjoy their cinema experience. You will answer questions, assist with tickets, seating, and directions, and promote TGV on social media.

You'll handle complaints calmly, monitor online feedback, and record guest insights for improvement while supporting smooth cinema operations and team collaboration.