Part-Time Customer Relations & Social Media Ambassador

TGV CINEMAS SDN BHD; Chemor; On-site; MYR 11,000 - 22,000; Part time

Job summary

TGV Cinemas SDN BHD invites applications for a Part Time Customer Relations Officer at TGV Klebang. You will greet guests, assist with tickets and seating, answer questions about movies and promotions, and help promote our cinema on social media.

You’ll handle complaints professionally and ensure a friendly, welcoming experience for every guest. This role suits someone who enjoys fast-paced environments, communicates well, and is comfortable working evenings, weekends, and holidays.

Qualifications

• Customer service experience is a plus
• Friendly and good at talking to people
• Able to solve problems calmly
• Basic computer and mobile app skills
• Familiar with social media platforms (Facebook, Instagram, TikTok)
• Willing to work shifts, weekends, and public holidays

Responsibilities

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.
• Share updates, promotions, and fun content on TGV’s platforms.
• Help monitor online feedback and report issues to the manager.
• Record customer feedback and report issues.
• Follow up with customers when needed to ensure satisfaction.
• Ensure the cinema is clean, safe, and comfortable.
• Help manage queues and crowd flow during busy times.
• Work with the team to keep things running smoothly.

Skills

Customer service

Communication

Problem solving

Social media

Shift work

Job description

TGV Cinemas SDN BHD invites applications for a Part Time Customer Relations Officer at TGV Klebang. You will greet guests, assist with tickets and seating, answer questions about movies and promotions, and help promote our cinema on social media.

You’ll handle complaints professionally and ensure a friendly, welcoming experience for every guest. This role suits someone who enjoys fast-paced environments, communicates well, and is comfortable working evenings, weekends, and holidays.