Part-Time E‑commerce Support Specialist (Remote Potential)

M3EC Millennium; Kuala Lumpur; Hybrid; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Medical reimbursement

Optical reimbursement

EPF, SOCSO & EIS

Public transport access

Training provided

Job summary

Jora Malaysia is seeking entry-level customer service staff to handle inquiries on e-commerce marketplaces like Lazada and Shopee, plus social media channels. You will build client relationships with a friendly, efficient approach, and complete admin tasks to ensure satisfaction.

We welcome diploma holders or graduates, with part-time options for students. Shift-based hours apply, and a work-from-home option is available after confirmation.

Qualifications

• Diploma or Bachelor’s degree in any discipline.
• Fresh graduates encouraged to apply.
• Part-time student positions available.
• Good problem-solving and multitasking abilities.
• Strong communication in English and Bahasa Malaysia.

Responsibilities

• Handle customer enquiries and feedback on e-commerce platforms.
• Build client relationships with friendliness and speed.
• Complete administrative tasks to service standards.
• Conduct outbound customer relationship calls as needed.
• Prepare reports on customer trends and suggest improvements.
• Perform other ad-hoc tasks when required.

Skills

Problem solving

Multitasking

Communication (English/BM)

Independent worker

Education

Diploma

Bachelor's degree

Tools

MS Office

Job description

Jora Malaysia is seeking entry-level customer service staff to handle inquiries on e-commerce marketplaces like Lazada and Shopee, plus social media channels. You will build client relationships with a friendly, efficient approach, and complete admin tasks to ensure satisfaction.

We welcome diploma holders or graduates, with part-time options for students. Shift-based hours apply, and a work-from-home option is available after confirmation.