Part-Time Client Service Executive

M3EC Millennium; Kuala Lumpur; Hybrid; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Medical reimbursement

Optical reimbursement

Public Transport access

EPF/SOCSO/EIS

Job summary

M3EC Millennium in Kuala Lumpur is hiring for customer service positions, including full-time and part-time roles. The team handles inquiries on e-commerce marketplaces like Lazada and Shopee, social media messages, and phone support. Shift-based hours, six days a week, with potential work-from-home after confirmation.

The role welcomes fresh graduates and requires a diploma or bachelor’s degree. Proficiency in English and Bahasa Malaysia is essential, with Mandarin a plus.

Qualifications

• Diploma/Bachelor’s Degree in any discipline is required or fresh graduates may apply.
• Strong problem-solving and multitasking abilities are essential.
• Good written and verbal communication in English and Bahasa Malaysia.

Responsibilities

• Handle customer enquiries and feedback on e-commerce platforms and social media.
• Build and maintain client relationships with friendly and prompt service.
• Complete administrative tasks accurately following service standards.
• Support outbound customer relationship management calls when needed.
• Prepare reports on customer trends and suggest process improvements.

Skills

Problem-solving

Organizational skills

Multitasking

Communication (English)

Communication (Bahasa Malaysia)

Independent work

Education

Diploma/Bachelor’s degree

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Candidate must possess at least Diploma/ Bachelor’s Degree in any discipline. Fresh graduates are encouraged to apply.

Students are welcomed to apply for part time position.

Effective problem-solving skills with organizational and multitasking skills.

Able to work independently and adapt in fast paced environment.

Good communication skills (written and verbal) in English and Bahasa Malaysia to communicate effectively.

Mandarin proficiency and basic understanding of e-commerce will be an added advantage.

Computer literate and proficiency in Microsoft Office.

Multiple positions available for Full time and Part time.

Working Hours: Shift Based. 6 days per week. Monday to Sunday, 10am to 6.30pm/ 10am to 4pm/ 6pm to 11pm.

Work from home option is available after confirmation.

Requirement

• Candidate must possess at least Diploma/ Bachelor’s Degree in any discipline. Fresh graduates are encouraged to apply.
• Students are welcomed to apply for part time position.
• Effective problem-solving skills with organizational and multitasking skills.
• Able to work independently and adapt in fast paced environment.
• Good communication skills (written and verbal) in English and Bahasa Malaysia to communicate effectively.
• Mandarin proficiency and basic understanding of e-commerce will be an added advantage.
• Computer literate and proficiency in Microsoft Office.
• Multiple positions available for Full time and Part time.
• Working Hours: Shift Based. 6 days per week. Monday to Sunday, 10am to 6.30pm/ 10am to 4pm/ 6pm to 11pm.
• Work from home option is available after confirmation.

Responsibility

• Handle customers’ enquiries and feedback at E-commerce market place (such as Lazada and Shopee), Facebook and Instagram.
• Build client relationships with your friendliness, courteousness, and speedy response.
• Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and customer satisfaction.
• Undertake outbound customer relationship management calls as necessary.
• Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
• Any other ad-hoc tasks when required.

Benefits

• Endless self-development
• Involved in exceptional projects
• Training provided (both classroom and on-the-job)
• Part of a fun family with open and feedback driven work culture
• Dynamic and supportive working environment
• Medical reimbursement upon confirmation
• Optical reimbursement upon confirmation
• Accessible by Public Transport（MRT/ Bus）
• EPF, SOCSO & EIS