E-commerce Client Relations Specialist (Remote)

M3EC Millennium; Kuala Lumpur; Hybrid; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Medical reimbursement

Optical reimbursement

Public Transport access

EPF/SOCSO/EIS

Job summary

M3EC Millennium in Kuala Lumpur is hiring for customer service positions, including full-time and part-time roles. The team handles inquiries on e-commerce marketplaces like Lazada and Shopee, social media messages, and phone support. Shift-based hours, six days a week, with potential work-from-home after confirmation.

The role welcomes fresh graduates and requires a diploma or bachelor’s degree. Proficiency in English and Bahasa Malaysia is essential, with Mandarin a plus.

Qualifications

• Diploma/Bachelor’s Degree in any discipline is required or fresh graduates may apply.
• Strong problem-solving and multitasking abilities are essential.
• Good written and verbal communication in English and Bahasa Malaysia.

Responsibilities

• Handle customer enquiries and feedback on e-commerce platforms and social media.
• Build and maintain client relationships with friendly and prompt service.
• Complete administrative tasks accurately following service standards.
• Support outbound customer relationship management calls when needed.
• Prepare reports on customer trends and suggest process improvements.

Skills

Problem-solving

Organizational skills

Multitasking

Communication (English)

Communication (Bahasa Malaysia)

Independent work

Education

Diploma/Bachelor’s degree

Tools

Microsoft Office

Job description

M3EC Millennium in Kuala Lumpur is hiring for customer service positions, including full-time and part-time roles. The team handles inquiries on e-commerce marketplaces like Lazada and Shopee, social media messages, and phone support. Shift-based hours, six days a week, with potential work-from-home after confirmation.

The role welcomes fresh graduates and requires a diploma or bachelor’s degree. Proficiency in English and Bahasa Malaysia is essential, with Mandarin a plus.