Part-Time Customer Service Executive

M3EC Millennium; Kuala Lumpur; Hybrid; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Self-development

Training provided

Medical reimbursement

Optical reimbursement

Public transport access

EPF/SOCSO/EIS

Job summary

Jora Malaysia is looking for Customer Service staff to handle inquiries on Lazada/Shopee and social media. Work is shift-based with 6 days a week; work-from-home option is available after confirmation.

Fresh graduates and part-time applicants are welcome. Candidates should be fluent in English and Bahasa Malaysia, with Mandarin an added advantage, and proficient in MS Office.

Qualifications

• Candidate must possess at least Diploma/ Bachelor’s Degree in any discipline.
• Fresh graduates are encouraged to apply.
• Students are welcomed to apply for part time position.

Responsibilities

• Handle customers’ enquiries and feedback at E-commerce marketplace (Lazada/Shopee), Facebook and Instagram.
• Build client relationships with friendliness, courtesy, and speedy response.
• Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and customer satisfaction.
• Undertake outbound customer relationship management calls as necessary.
• Prepare reports on customer trend and support Manager to improve processes.

Skills

Communication

Multitasking

MS Office

English

Bahasa Malaysia

Mandarin

Problem solving

Independent work

Education

Diploma/Bachelor's degree

Tools

Lazada/Shopee

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Candidate must possess at least Diploma/ Bachelor’s Degree in any discipline. Fresh graduates are encouraged to apply.

Students are welcomed to apply for part time position.

Effective problem-solving skills with organizational and multitasking skills.

Able to work independently and adapt in fast paced environment.

Good communication skills (written and verbal) in English and Bahasa Malaysia to communicate effectively.

Mandarin proficiency and basic understanding of e-commerce will be an added advantage.

Computer literate and proficiency in Microsoft Office.

Multiple positions available for Full time and Part time.

Working Hours: Shift Based. 6 days per week. Monday to Sunday, 10am to 6.30pm/ 10am to 4pm/ 6pm to 11pm.

Work from home option is available after confirmation.

Requirement

• Candidate must possess at least Diploma/ Bachelor’s Degree in any discipline. Fresh graduates are encouraged to apply.

• Students are welcomed to apply for part time position.

• Effective problem-solving skills with organizational and multitasking skills.

• Able to work independently and adapt in fast paced environment.

• Good communication skills (written and verbal) in English and Bahasa Malaysia to communicate effectively.

• Mandarin proficiency and basic understanding of e-commerce will be an added advantage.

• Computer literate and proficiency in Microsoft Office.

• Multiple positions available for Full time and Part time.

• Working Hours: Shift Based. 6 days per week. Monday to Sunday, 10am to 6.30pm/ 10am to 4pm/ 6pm to 11pm.

• Work from home option is available after confirmation.

Responsibility

• Handle customers’ enquiries and feedback at E-commerce market place (such as Lazada and Shopee), Facebook and Instagram.

• Build client relationships with your friendliness, courteousness, and speedy response.

• Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and customer satisfaction.

• Undertake outbound customer relationship management calls as necessary.

• Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.

• Any other ad-hoc tasks when required.

Benefits

• Endless self-development
• Involved in exceptional projects
• Training provided (both classroom and on-the-job)
• Part of a fun family with open and feedback driven work culture
• Dynamic and supportive working environment
• Medical reimbursement upon confirmation
• Optical reimbursement upon confirmation
• Accessible by Public Transport（MRT/ Bus）
• EPF, SOCSO & EIS