Part-Time Customer Support Specialist

M3EC Millennium; Kuala Lumpur; Hybrid; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Medical reimbursement

Optical reimbursement

EPF, SOCSO & EIS

Public transport access

Training provided

Job summary

Jora Malaysia is seeking entry-level customer service staff to handle inquiries on e-commerce marketplaces like Lazada and Shopee, plus social media channels. You will build client relationships with a friendly, efficient approach, and complete admin tasks to ensure satisfaction.

We welcome diploma holders or graduates, with part-time options for students. Shift-based hours apply, and a work-from-home option is available after confirmation.

Qualifications

• Diploma or Bachelor’s degree in any discipline.
• Fresh graduates encouraged to apply.
• Part-time student positions available.
• Good problem-solving and multitasking abilities.
• Strong communication in English and Bahasa Malaysia.

Responsibilities

• Handle customer enquiries and feedback on e-commerce platforms.
• Build client relationships with friendliness and speed.
• Complete administrative tasks to service standards.
• Conduct outbound customer relationship calls as needed.
• Prepare reports on customer trends and suggest improvements.
• Perform other ad-hoc tasks when required.

Skills

Problem solving

Multitasking

Communication (English/BM)

Independent worker

Education

Diploma

Bachelor's degree

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Candidate must possess at least Diploma/ Bachelor’s Degree in any discipline. Fresh graduates are encouraged to apply.

Students are welcomed to apply for part time position.

Effective problem-solving skills with organizational and multitasking skills.

Able to work independently and adapt in fast paced environment.

Good communication skills (written and verbal) in English and Bahasa Malaysia to communicate effectively.

Mandarin proficiency and basic understanding of e-commerce will be an added advantage.

Computer literate and proficiency in Microsoft Office.

Multiple positions available for Full time and Part time.

Working Hours: Shift Based. 6 days per week. Monday to Sunday, 10am to 6.30pm/ 10am to 4pm/ 6pm to 11pm.

Work from home option is available after confirmation.

Requirement

• Candidate must possess at least Diploma/ Bachelor’s Degree in any discipline. Fresh graduates are encouraged to apply.
• Students are welcomed to apply for part time position.
• Effective problem-solving skills with organizational and multitasking skills.
• Able to work independently and adapt in fast paced environment.
• Good communication skills (written and verbal) in English and Bahasa Malaysia to communicate effectively.
• Mandarin proficiency and basic understanding of e-commerce will be an added advantage.
• Computer literate and proficiency in Microsoft Office.
• Multiple positions available for Full time and Part time.
• Working Hours: Shift Based. 6 days per week. Monday to Sunday, 10am to 6.30pm/ 10am to 4pm/ 6pm to 11pm.
• Work from home option is available after confirmation.

Responsibility

• Handle customers’ enquiries and feedback at E-commerce market place (such as Lazada and Shopee), Facebook and Instagram.
• Build client relationships with your friendliness, courteousness, and speedy response.
• Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and customer satisfaction.
• Undertake outbound customer relationship management calls as necessary.
• Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
• Any other ad-hoc tasks when required.

Benefits

• Endless self-development
• Involved in exceptional projects
• Training provided (both classroom and on-the-job)
• Part of a fun family with open and feedback driven work culture
• Dynamic and supportive working environment
• Medical reimbursement upon confirmation
• Optical reimbursement upon confirmation
• Accessible by Public Transport（MRT/ Bus）
• EPF, SOCSO & EIS