Customer Support Specialist

Convergent Distribution; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Refreshment Snack and Drink Provided

Staff Insurance

Performance Increment

Company Trip

Job summary

Jora Malaysia is seeking candidates in Kuala Lumpur for customer support and sales roles. Fresh graduates are welcome, and you may have up to 1 year of experience in sales or customer service.

Good command of English and Malay is required; Mandarin is a bonus to assist Mandarin speakers. Proficiency in Microsoft Office is expected; IT background is an added advantage. Immediate or short-notice start is preferred, with multiple vacancies available.

Qualifications

• Good command in English and Malay; Mandarin a bonus to support Mandarin speakers.
• Minimum 1 year of working experience in sales or customer service.
• Experience in IT industries is an added advantage.
• Immediate or short-notice start is preferred.
• MS Office proficiency (Excel, Word, PowerPoint, Teams).
• Fresh graduates welcome to apply.

Responsibilities

• Respond to incoming customer calls, live chats, or emails.
• Handle customer inquiries and complaints professionally.
• Establish and maintain relationships to generate new business for products and services.
• Document accurately and collect customer feedback/recommendations.
• Ensure excellent service delivery to customers.
• Perform other Ad-hoc duties as assigned.

Skills

English

Malay

Mandarin

Education

SPM or Diploma

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Good command in both English and Malay. Mandarin an added advantage (as needed to support Mandarin-speaker customer)

Minimum of 1 year of working experience in sales or customer service.

Experience in IT industries will be an added advantage.

Being able to start immediately or within short notice is an advantage.

Well-versed in Microsoft Office tools (Excel, Word, PowerPoint, Teams).

Possess at least SPM or a Diploma in any field.

There are a few vacant positions available for this position.

Fresh graduates are welcome to apply.

Requirement

• Good command in both English and Malay. Mandarin an added advantage (as needed to support Mandarin-speaker customer)

• Minimum of 1 year of working experience in sales or customer service.

• Experience in IT industries will be an added advantage.

• Being able to start immediately or within short notice is an advantage.

• Well-versed in Microsoft Office tools (Excel, Word, PowerPoint, Teams).

• Possess at least SPM or a Diploma in any field.

• There are a few vacant positions available for this position.

• Fresh graduates are welcome to apply.

Responsibility

• Respond to incoming customers' calls, live chats, or emails.

• Responsible to handling customers' enquiries and complaints professionally.

• Establish and maintain business relationships with current and prospective customers to generate new business for the company's products and services.

• Handle accurate documentation and collect feedbacks / recommendations from customers.

• Ensuring excellent service is delivered to customers.

• Other Ad-hoc duties as assigned from time to time.

Benefits

• Refreshment Snack and Drink Provided
• Staff Insurance
• Performance Increment
• Company Trip