Customer Relations Executive

KEELAT Official Store; Klang City; On-site; MYR 27,000 - 45,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

KEELAT Official Store in Malaysia is seeking a dedicated entry-level Customer Service Associate to join our on-site team in Selangor. You will handle live chat, email, and social inquiries with a focus on factual, friendly help.

The role requires bilingual English and Mandarin, strong empathy, and the ability to manage multiple conversations during shifts (8am–4pm or 4pm–12am). Fresh graduates are welcome to apply, and full-time commitment is expected.

Qualifications

• Secondary/SPM/’O’ Level qualification is required.
• Proficiency in both English and Mandarin, with excellent verbal and written communication skills to assist a diverse customer base.
• Strong customer support skills, demonstrating empathy and a positive attitude in all interactions.
• Proven ability to solve problems efficiently and effectively, providing accurate and helpful solutions to customer inquiries.
• Solid typing speed and accuracy for efficient handling of live chat support and email correspondence.
• Comfortable providing live chat support, managing multiple conversations simultaneously while maintaining high service standards.
• Ability to work full-time and on-site at our Persimpangan Bertingkat Jalan Meru, Bandar Bukit Raja, 41050 Kapar, Selangor, Malaysia location.
• Entry-level position suitable for fresh graduates with a keen interest in customer service.
• Willing to work shift (8am to 4pm, 4pm to 12am)
• Can work during Public holiday & weekend (rotate to rest)

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.
• Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.
• Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis.
• Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and elevate problems when necessary to ensure timely resolution.
• Identify and elevate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
• Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
• Adhere to company policies and procedures regarding customer service standards and data privacy.

Skills

English proficiency

Mandarin proficiency

Customer service

Empathy

Problem solving

Typing speed

Live chat support

Multitasking

On-site

Full-time

Fresh graduates welcome

Education

Secondary/SPM/’O’ Level

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Secondary/SPM/'O' Level qualification is required.

Proficiency in both English and Mandarin, with excellent verbal and written communication skills to assist a diverse customer base.

Strong customer support skills, demonstrating empathy and a positive attitude in all interactions.

Proven ability to solve problems efficiently and effectively, providing accurate and helpful solutions to customer inquiries.

Solid typing speed and accuracy for efficient handling of live chat support and email correspondence.

Comfortable providing live chat support, managing multiple conversations simultaneously while maintaining high service standards.

Ability to work full-time and on-site at our Persimpangan Bertingkat Jalan Meru, Bandar Bukit Raja, 41050 Kapar, Selangor, Malaysia location.

Entry-level position suitable for fresh graduates with a keen interest in customer service.

Willing to work shift (8am to 4pm, 4pm to 12am)

Requirement

• Secondary/SPM/'O' Level qualification is required.
• Proficiency in both English and Mandarin, with excellent verbal and written communication skills to assist a diverse customer base.
• Strong customer support skills, demonstrating empathy and a positive attitude in all interactions.
• Proven ability to solve problems efficiently and effectively, providing accurate and helpful solutions to customer inquiries.
• Solid typing speed and accuracy for efficient handling of live chat support and email correspondence.
• Comfortable providing live chat support, managing multiple conversations simultaneously while maintaining high service standards.
• Ability to work full-time and on-site at our Persimpangan Bertingkat Jalan Meru, Bandar Bukit Raja, 41050 Kapar, Selangor, Malaysia location.
• Entry-level position suitable for fresh graduates with a keen interest in customer service.
• Willing to work shift (8am to 4pm, 4pm to 12am)
• Can work during Public holiday & weekend (rotate to rest)

Responsibility

• Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.
• Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.
• Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis.
• Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and elevate problems when necessary to ensure timely resolution.
• Identify and elevate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
• Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
• Adhere to company policies and procedures regarding customer service standards and data privacy.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance