Customer Care Executive

KEELAT Official Store; Klang City; On-site; MYR 25,000 - 33,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Jora Malaysia is seeking an entry-level customer service representative to be based on-site in Kapar, Selangor. You will handle live chat, email, and social media inquiries in English and Mandarin, providing accurate information and helpful solutions.

Shift options are 8am–4pm and 4pm–12am; strong communication, empathy, and multitasking are required. Fresh graduates are welcome to apply and train on the job at Persimpangan Bertingkat Jalan Meru, Bandar Bukit Raja, Kapar.

Qualifications

• Secondary/SPM/'O' Level qualification is required.
• Proficiency in both English and Mandarin, with excellent verbal and written communication skills to assist a diverse customer base.
• Strong customer support skills, demonstrating empathy and a positive attitude in all interactions.
• Proven ability to solve problems efficiently and effectively, providing accurate and helpful solutions to customer inquiries.
• Solid typing speed and accuracy for efficient handling of live chat support and email correspondence.
• Comfortable providing live chat support, managing multiple conversations simultaneously while maintaining high service standards.
• Ability to work full-time and on-site at our Persimpangan Bertingkat Jalan Meru, Bandar Bukit Raja, 41050 Kapar, Selangor, Malaysia location.
• Entry-level position suitable for fresh graduates with a keen interest in customer service.
• Willing to work shift (8am to 4pm, 4pm to 12am)
• Can work during Public holiday & weekend (rotate to rest)

Responsibilities

• Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.
• Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.
• Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis.
• Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
• Identify and escalat recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
• Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
• Adheres to company policies and procedures regarding customer service standards and data privacy.

Skills

English & Mandarin

Customer service

Problem solving

Typing

Live chat support

Email support

Multitasking

On-site work

Education

Secondary/SPM/'O' Level

Tools

CRM system

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Secondary/SPM/'O' Level qualification is required.

Proficiency in both English and Mandarin, with excellent verbal and written communication skills to assist a diverse customer base.

Strong customer support skills, demonstrating empathy and a positive attitude in all interactions.

Proven ability to solve problems efficiently and effectively, providing accurate and helpful solutions to customer inquiries.

Solid typing speed and accuracy for efficient handling of live chat support and email correspondence.

Comfortable providing live chat support, managing multiple conversations simultaneously while maintaining high service standards.

Ability to work full-time and on-site at our Persimpangan Bertingkat Jalan Meru, Bandar Bukit Raja, 41050 Kapar, Selangor, Malaysia location.

Entry-level position suitable for fresh graduates with a keen interest in customer service.

Willing to work shift (8am to 4pm, 4pm to 12am)

Requirement

• Secondary/SPM/'O' Level qualification is required.

• Proficiency in both English and Mandarin, with excellent verbal and written communication skills to assist a diverse customer base.

• Strong customer support skills, demonstrating empathy and a positive attitude in all interactions.

• Proven ability to solve problems efficiently and effectively, providing accurate and helpful solutions to customer inquiries.

• Solid typing speed and accuracy for efficient handling of live chat support and email correspondence.

• Comfortable providing live chat support, managing multiple conversations simultaneously while maintaining high service standards.

• Ability to work full-time and on-site at our Persimpangan Bertingkat Jalan Meru, Bandar Bukit Raja, 41050 Kapar, Selangor, Malaysia location.

• Entry-level position suitable for fresh graduates with a keen interest in customer service.

• Willing to work shift (8am to 4pm, 4pm to 12am)

• Can work during Public holiday & weekend (rotate to rest)

Responsibility

• Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.

• Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.

• Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis.

• Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalat problems when necessary to ensure timely resolution.

• Identify and escalat recurring customer issues or feedback to management, contributing to continuous improvement of products and services.

• Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.

• Adheres to company policies and procedures regarding customer service standards and data privacy.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance