Customer Service Representative

TalentConsult; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

Medical Insurance

Training Provided

5 Working Days

Allowance Provided

Job summary

TalentConsult Malaysia invites fresh graduates (Diploma/Degree) to apply for a customer service role. You will support Mandarin-speaking customers and require Mandarin and English fluency.

The position involves rotating 24/7 shifts, including weekends and public holidays, with various benefits provided. Candidates should be responsible, detail-oriented, patient, and eager to learn, with strong communication and problem-solving skills.

Qualifications

• Must have strong communication and listening abilities.
• Fresh graduates with Diploma or Degree are welcome to apply.
• Proficiency in Mandarin and English; Mandarin required for Mandarin-speaking customers.
• Customer service, call center or BPO experience is a plus.
• Responsible, detail-oriented, patient, and eager to learn.

Responsibilities

• Provide professional customer service via inbound calls, chat, and email.
• Handle inquiries with empathy and service-focused attitude.
• Provide prompt and effective solutions to customer issues.
• Follow up to ensure cases are resolved on time.
• Keep customer records accurate and updated in the system.

Skills

Communication skills

Active listening

Problem solving

Interpersonal skills

Mandarin language

English language

Education

SPM or above

Diploma/Degree welcomed

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates (Diploma/Degree) are welcome to apply.

Proficient in Mandarin and English. Mandarin is required to support Mandarin-speaking customers.

Customer service, call center, or BPO experience is an added advantage.

Responsible, detail-oriented, patient, and willing to learn.

Strong communication, active listening, problem-solving, and interpersonal skills.

Willing to work 24/7 rotational shifts, including weekends and public holidays.

Requirement

• Minimum qualification SPM and above.

• Fresh graduates (Diploma/Degree) are welcome to apply.

• Proficient in Mandarin and English. Mandarin is required to support Mandarin-speaking customers.

• Customer service, call center, or BPO experience is an added advantage.

• Responsible, detail-oriented, patient, and willing to learn.

• Strong communication, active listening, problem-solving, and interpersonal skills.

• Willing to work 24/7 rotational shifts, including weekends and public holidays.

Responsibility

• Provide professional customer service to customers through inbound calls, chat & email.

• Handle customer inquiries with accuracy, empathy, and a service-focused attitude

• Provide prompt and effective solutions to customer issues

• Follow up to ensure all cases are resolved on time

• Keep customer records accurate and updated in the system

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Medical Insurance
• Training Provided
• 5 Working Days
• Allowance Provided