Part-Time Customer Experience Champion

TGV CINEMAS SDN BHD; Petaling Jaya; On-site; MYR 13,000 - 20,000; Part time

Job summary

TGV Cinemas SDN BHD in Petaling Jaya is seeking a Part Time Customer Relations Officer to help guests enjoy their cinema experience. You will greet visitors, answer questions about movies and showtimes, assist with tickets and seating, and handle concerns promptly.

You will also promote updates on social media, monitor online feedback, and report issues to the manager. The role requires friendly communication, calm problem solving, basic computer and mobile app skills, and willingness to work

Qualifications

• Customer service experience is a plus.
• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with social media platforms (Facebook, Instagram, TikTok).
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.
• Share updates, promotions, and content on social media.
• Help monitor online feedback and report issues to the manager.
• Record customer feedback and follow up to ensure satisfaction.
• Ensure the cinema is clean, safe, and comfortable.
• Help manage queues and crowd flow during busy times.
• Work with the team to keep operations running smoothly.

Skills

Customer service

People skills

Problem solving

Basic tech skills

Social media familiarity

Flexible schedule

Job description

TGV Cinemas SDN BHD in Petaling Jaya is seeking a Part Time Customer Relations Officer to help guests enjoy their cinema experience. You will greet visitors, answer questions about movies and showtimes, assist with tickets and seating, and handle concerns promptly.

You will also promote updates on social media, monitor online feedback, and report issues to the manager. The role requires friendly communication, calm problem solving, basic computer and mobile app skills, and willingness to work