Part-Time Customer Relations Specialist – Cinema

TGV CINEMAS SDN BHD; Ipoh; On-site; MYR 17,000 - 23,000; Part time

Job summary

TGV CINEMAS SDN BHD is seeking a Part Time Customer Relations Officer at TGV Station 18. You will assist guests, answer questions, and help promote TGV on social media. You will also handle inquiries and ensure a smooth cinema experience for visitors.

Responsibilities include greeting guests, addressing showtimes and promotions, managing queues, and monitoring online feedback. The role requires friendly communication, basic tech skills, and willingness to work weekends and holidays.

Qualifications

• Customer service experience is a plus.
• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.
• Familiar with social media platforms (Facebook, Instagram, TikTok).
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.
• Share updates, promotions, and content on TGV's platforms.
• Monitor online feedback and report issues to the manager.
• Record customer feedback and follow up to ensure satisfaction.

Skills

Customer service

Communication

Problem solving

Digital literacy

Social media

Tools

Facebook

Instagram

TikTok

Job description

TGV CINEMAS SDN BHD is seeking a Part Time Customer Relations Officer at TGV Station 18. You will assist guests, answer questions, and help promote TGV on social media. You will also handle inquiries and ensure a smooth cinema experience for visitors.

Responsibilities include greeting guests, addressing showtimes and promotions, managing queues, and monitoring online feedback. The role requires friendly communication, basic tech skills, and willingness to work weekends and holidays.