Part-Time Cinema Guest Experience Champion

TGV CINEMAS SDN BHD; Kuala Lumpur; On-site; MYR 11,000 - 17,000; Part time

Job summary

TGV CINEMAS SDN BHD is hiring a Part Time Customer Relations Officer for the TGV The Mines location. The role focuses on delivering excellent customer service at the cinema, assisting guests with tickets, seating, and directions, and promoting updates on social media.

You will handle inquiries about movies, show times, and promotions, resolve complaints calmly, and help maintain a clean, safe cinema environment. Weekend and public holiday shifts required.

Qualifications

• Customer service experience is a plus
• Friendly and good at talking to people
• Able to solve problems calmly
• Basic computer and mobile app skills
• Familiar with social media platforms (Facebook, Instagram, TikTok)
• Willing to work shifts, weekends, and public holidays

Responsibilities

• Provide excellent customer service and assist guests with tickets, seating, and directions
• Answer questions about movies, show times, and promotions
• Handle complaints politely and find quick solutions
• Keep cinema clean, safe, and comfortable; manage queues during busy times
• Share updates and promotions on TGV's social media platforms; monitor online feedback
• Record customer feedback and follow up to ensure satisfaction

Skills

Customer service

Communication

Problem solving

Computer skills

Social media know-how

Flexibility

Job description

TGV CINEMAS SDN BHD is hiring a Part Time Customer Relations Officer for the TGV The Mines location. The role focuses on delivering excellent customer service at the cinema, assisting guests with tickets, seating, and directions, and promoting updates on social media.

You will handle inquiries about movies, show times, and promotions, resolve complaints calmly, and help maintain a clean, safe cinema environment. Weekend and public holiday shifts required.