Customer Service Assistant

Rainbow Distribution Sdn Bhd; Johor Bahru; On-site; MYR 25,000 - 33,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Training Provided

Job summary

Rainbow Distribution Sdn Bhd in Johor Bahru is seeking a customer-focused sales associate to deliver exceptional service and drive sales. You will engage customers, promote products, and support daily store operations in a fast-paced retail environment.

The role requires willingness to work on rotational shifts, weekends and public holidays, with a strong emphasis on achieving targets and maintaining store standards.

Qualifications

• Fresh graduates or school leavers are welcome.
• Excellent customer service and communication skills.
• Willing to work on rotational shifts, weekends and public holidays.

Responsibilities

• Achieve personal sales target and contribute to outlet targets.
• Provide positive customer experience and address inquiries.
• Support customer service channels and resolve concerns.
• Execute promotions to boost sales and customer experience.
• Prepare sales and service reports for the outlet.
• Open/close daily operations and conduct stock takes per SOP.

Skills

Customer service

Sales target

Communication

Retail operations

Shift flexibility

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Have knowledge and be passionate about the products/services offered

Achieve personal sales target and contribute to the achievement of the outlet target

Provide positive customer experience by addressing customer enquiries, and recommending potential products and services depending on their needs

Support the implementation of appropriate customer service channels and solutions for managing customers’ concerns

Effectively execute any outlet promotions to increase sales revenue and customer experience

Recommend potential products or services to management by collecting customer information and analysing customer needs

Prepare sales and service reports for the outlet as required by the outlet manager

Participate, prepare and carry out daily opening/closing as well as stock take according to SOPs as required

Participate in ad-hoc roadshows and events to ensure successful sell-out target achievement

Ensure cleanliness of the outlet and maintain proper display of the retail fixtures and demo units

Contribute to the team effort by accomplishing related results as needed

Any other ad-hoc duties assigned from time to time

Requirement

• Have knowledge and be passionate about the products/services offered

• Achieve personal sales target and contribute to the achievement of the outlet target

• Provide positive customer experience by addressing customer enquiries, and recommending potential products and services depending on their needs

• Support the implementation of appropriate customer service channels and solutions for managing customers’ concerns

• Effectively execute any outlet promotions to increase sales revenue and customer experience

• Recommend potential products or services to management by collecting customer information and analysing customer needs

• Prepare sales and service reports for the outlet as required by the outlet manager

• Participate, prepare and carry out daily opening/closing as well as stock take according to SOPs as required

• Participate in ad-hoc roadshows and events to ensure successful sell-out target achievement

• Ensure cleanliness of the outlet and maintain proper display of the retail fixtures and demo units

• Contribute to the team effort by accomplishing related results as needed

• Any other ad-hoc duties assigned from time to time

Responsibility

• Fresh graduates / school leavers are also welcome to apply.

• Excellent customer service and communication skills.

• Willing to work on rotational shifts, weekends and public holidays.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided