Client Service Executive

Convergent Distribution; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Refreshment Snack and Drink Provided

Staff Insurance

Performance Increment

Company Trip

Job summary

Jora Malaysia is seeking customer service/sales talent to respond to inquiries via calls, chats, and emails, and to handle customer issues professionally while building relationships with clients. Fresh graduates are welcome, and immediate start is a plus.

Experience in IT is advantageous, and proficiency in MS Office tools (Excel, Word, PowerPoint, Teams) is required. A Diploma or SPM is acceptable for consideration, with potential multiple vacancies available.

Qualifications

• Good command of English and Malay; Mandarin is an added advantage for Mandarin-speaking customers.
• Minimum 1 year of experience in sales or customer service.
• IT industry experience is a plus.
• Candidate able to start immediately or on short notice is preferred.
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint, Teams).
• At least SPM or a Diploma in any field.

Responsibilities

• Respond to incoming customers' calls, live chats, or emails.
• Handle customer inquiries and complaints professionally.
• Build and maintain relationships with existing and prospective customers to generate new business.
• Document accurately and collect feedback/recommendations from customers.
• Ensure excellent service delivery to customers.
• Perform other ad-hoc duties as assigned.

Skills

English & Malay fluency

Mandarin advantage

Education

SPM or Diploma

Tools

MS Office (Excel, Word, PowerPoint, Teams)

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Good command in both English and Malay. Mandarin an added advantage (as needed to support Mandarin-speaker customer)

Minimum of 1 year of working experience in sales or customer service.

Experience in IT industries will be an added advantage.

Being able to start immediately or within short notice is an advantage.

Well-versed in Microsoft Office tools (Excel, Word, PowerPoint, Teams).

Possess at least SPM or a Diploma in any field.

There are a few vacant positions available for this position.

Fresh graduates are welcome to apply.

Requirement

• Good command in both English and Malay. Mandarin an added advantage (as needed to support Mandarin-speaker customer)

• Minimum of 1 year of working experience in sales or customer service.

• Experience in IT industries will be an added advantage.

• Being able to start immediately or within short notice is an advantage.

• Well-versed in Microsoft Office tools (Excel, Word, PowerPoint, Teams).

• Possess at least SPM or a Diploma in any field.

• There are a few vacant positions available for this position.

• Fresh graduates are welcome to apply.

Responsibility

• Respond to incoming customers' calls, live chats, or emails.

• Responsible to handling customers' enquiries and complaints professionally.

• Establish and maintain business relationships with current and prospective customers to generate new business for the company's products and services.

• Handle accurate documentation and collect feedbacks / recommendations from customers.

• Ensuring excellent service is delivered to customers.

• Other Ad-hoc duties as assigned from time to time.

Benefits

• Refreshment Snack and Drink Provided
• Staff Insurance
• Performance Increment
• Company Trip