Outlet Supervisor - Tealive The Gardens Mall

Tealive; Kuala Lumpur; On-site; MYR 31,000 - 40,000; Full time

Job summary

Tealive The Gardens Mall is seeking an Outlet Supervisor to oversee daily operations, staff management, and customer service excellence. You will be responsible for scheduling, stock control, and ensuring smooth service across shifts.

You will promote Tealive products, drive sales, and manage daily cash reporting while maintaining high quality and passion-tested beverages for every customer.

Qualifications

• Outlet staff management and scheduling experience is preferred.
• Strong customer service and upselling abilities are advantageous.

Responsibilities

• Manage outlet staff and scheduling.
• Control food costs, perform stock takes and place stock orders.
• Drive outlet sales and profitability.
• Direct potential customers to the restaurant and explain Tealive products.
• Promote and upsell Tealive offerings.
• Handle daily cash reporting.

Education

SPM / O-Level

Job description

Outlet Supervisor - Tealive The Gardens Mall

Job Scope :

Outlet staff management and scheduling

Outlet food costs control, stock take and stock ordering

Outlet sales and profitability

Direct potential customers into the restaurant

Explain and promote products and offerings

Daily cash reporting

Welcoming customers and greet every customer with a big smile and enthusiasm.

Brewing coffee or tea and serve the drinks to customers.

Ensure every drink serves to customers are made with passion and have the highest quality standards by following the right SOP.

Able to explain all Tealive products clearly to customers, and to promote/upsell Tealive products at all times.

Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.

Requirements

Candidate must possess at least SPM / O-Level.

For supervisor, have at least 1 year of prior experience in a food and beverage environment.

May work special events, as needed.

Must be able to work overtime as needed.

Must be able to work on Flexible time, Weekends & Public Holiday.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?

Tealive began its breakthrough journey as a humble tea brand from Malaysia.

Today, we are Southeast Asia’s largest lifestyle tea brand with over 800 outlets around the world!

Still, one thing remains true to us – our quest to bring joy through tea.

From serving freshly-brewed beverages at our outlets to delivering our popular DIY bubble tea kits to your doorstep, you know you can count on Tealive for an unforgettable experience!

Tealive began its breakthrough journey as a humble tea brand from Malaysia.

Today, we are Southeast Asia’s largest lifestyle tea brand with over 800 outlets around the world!

Still, one thing remains true to us – our quest to bring joy through tea.

From serving freshly-brewed beverages at our outlets to delivering our popular DIY bubble tea kits to your doorstep, you know you can count on Tealive for an unforgettable experience!