Outlet Supervisor - Tealive Sunway Velocity

Tealive; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

Tealive is seeking an Outlet staff to manage daily store operations in Kuala Lumpur, including scheduling, inventory, and cash reporting. The role emphasizes customer service, promotions, and maintaining product quality according to SOPs.

Ideal candidates are comfortable with flexible hours, weekends/public holidays, and overtime; SPM/O-Level or higher is required, with supervisory experience a plus. Training will cover all Tealive offerings and store policies.

Qualifications

• SPM / O-Level equivalent
• Experience in F&B environments is preferred for supervisor role

Responsibilities

• Outlet staff management and scheduling
• Stock take and stock ordering; food costs control
• Daily cash reporting
• Sales and profitability of the outlet
• Explain and promote Tealive products; upsell
• Greet customers with enthusiasm
• Prepare and serve drinks following SOPs
• Maintain cleanliness and restock dining areas

Job description

Job Scope :

Outlet staff management and scheduling

Outlet food costs control, stock take and stock ordering

Outlet sales and profitability

Direct potential customers into the restaurant

Explain and promote products and offerings

Daily cash reporting

Welcoming customers and greet every customer with a big smile and enthusiasm.

Brewing coffee or tea and serve the drinks to customers.

Ensure every drink serves to customers are made with passion and have the highest quality standards by following the right SOP.

Able to explain all Tealive products clearly to customers, and to promote/upsell Tealive products at all times.

Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.

Requirements:

Candidate must possess at least SPM / O-Level.

For supervisor, have at least 1 year of prior experience in a food and beverage environment.

May work special events, as needed.

Must be able to work overtime as needed.

Must be able to work on Flexible time, Weekends & Public Holiday.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?

Tealive began its breakthrough journey as a humble tea brand from Malaysia.

Today, we are Southeast Asia’s largest lifestyle tea brand with over 800 outlets around the world!

Still, one thing remains true to us – our quest to bring joy through tea.

From serving freshly-brewed beverages at our outlets to delivering our popular DIY bubble tea kits to your doorstep, you know you can count on Tealive for an unforgettable experience!

Tealive began its breakthrough journey as a humble tea brand from Malaysia.

Today, we are Southeast Asia’s largest lifestyle tea brand with over 800 outlets around the world!

Still, one thing remains true to us – our quest to bring joy through tea.

From serving freshly-brewed beverages at our outlets to delivering our popular DIY bubble tea kits to your doorstep, you know you can count on Tealive for an unforgettable experience!