Outlet Supervisor - Tealive Aeon Bukit Tinggi

Tealive; Klang City; On-site; MYR 28,000 - 42,000; Full time

Job summary

Tealive is seeking a proactive outlet staff/supervisor in Malaysia to manage daily operations, lead the team, control costs, drive sales, and ensure high-quality beverages following our SOPs.

You will engage customers, promote Tealive products, handle cash reporting, and support events including weekends and public holidays. A passion for tea and customer service is essential.

Qualifications

• Candidate must possess at least SPM / O-Level.
• For supervisor, have at least 1 year of prior experience in a food and beverage environment.
• May work special events, as needed.
• Must be able to work overtime as needed.
• Must be able to work on Flexible time, Weekends & Public Holiday.

Responsibilities

• Outlet staff management and scheduling.
• Outlet food costs control, stock take and stock ordering.
• Outlet sales and profitability.
• Direct potential customers into the restaurant.
• Explain and promote products and offerings.
• Daily cash reporting.
• Welcoming customers and greet every customer with a big smile and enthusiasm.
• Brewing coffee or tea and serve the drinks to customers.
• Ensure every drink serves to customers are made with passion and have the highest quality standards by following the right SOP.
• Able to explain all Tealive products clearly to customers, and to promote/upsell Tealive products at all times.
• Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.

Skills

Outlet staff management

Scheduling

Food costs control

Stock take

Sales and profitability

Customer upsell

Cash reporting

Customer service

Beverage brewing

SOP compliance

Education

SPM / O-Level

Job description

Job Scope

• Outlet staff management and scheduling
• Outlet food costs control, stock take and stock ordering
• Outlet sales and profitability
• Direct potential customers into the restaurant
• Explain and promote products and offerings
• Daily cash reporting
• Welcoming customers and greet every customer with a big smile and enthusiasm.
• Brewing coffee or tea and serve the drinks to customers.
• Ensure every drink serves to customers are made with passion and have the highest quality standards by following the right SOP.
• Able to explain all Tealive products clearly to customers, and to promote/upsell Tealive products at all times.
• Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.

Requirements

• Candidate must possess at least SPM / O-Level.
• For supervisor, have at least 1 year of prior experience in a food and beverage environment.
• May work special events, as needed.
• Must be able to work overtime as needed.
• Must be able to work on Flexible time, Weekends & Public Holiday.

Tealive began its breakthrough journey as a humble tea brand from Malaysia.

Today, we are Southeast Asia’s largest lifestyle tea brand with over 800 outlets around the world!

Still, one thing remains true to us – our quest to bring joy through tea.

From serving freshly-brewed beverages at our outlets to delivering our popular DIY bubble tea kits to your doorstep, you know you can count on Tealive for an unforgettable experience!

Tealive began its breakthrough journey as a humble tea brand from Malaysia.

Today, we are Southeast Asia’s largest lifestyle tea brand with over 800 outlets around the world!

Still, one thing remains true to us – our quest to bring joy through tea.

From serving freshly-brewed beverages at our outlets to delivering our popular DIY bubble tea kits to your doorstep, you know you can count on Tealive for an unforgettable experience!