Outlet Supervisor

Private Advertiser; Seremban; On-site; MYR 36,000 - 58,000; Full time

Job summary

Private Advertiser is seeking an Outlet Supervisor to lead a retail team at Lotus's Seremban Jaya. You will drive sales, manage a team, and oversee promotions while safeguarding the outlet’s bottom line.

The role requires Mandarin and English proficiency, retail experience, and the ability to work retail hours and public holidays. You will liaise with mall management for collaboration opportunities.

Qualifications

• Possess minimum SPM with proficiency in Mandarin and English.
• Retail working experience and able to manage a team.
• Able to work on retail hours and public holidays.

Responsibilities

• Generate sales and profitability for the outlet.
• Provide direction and leadership to outlet executives and sales promoters.
• Develop and execute outlet promotions to increase sales revenue while protecting bottom line.
• Communicate effectively with individuals and teams; coach and give feedback.
• Motivate, recognise, empower and challenge the team daily.
• Plan manpower through monthly/weekly rosters and leave management.
• Oversee inventory to prevent stockouts and ensure accurate counts.
• Monitor sales floor to ensure excellent customer service.
• Investigate inventory discrepancies and resolve issues.
• Submit paperwork (OT, commissions) promptly.
• Carry out stock takes as per SOPs.
• Maintain relations with mall management for promotions and collabs.

Skills

Leadership

Team management

Communication

Coaching

Customer service

Education

SPM

Tools

Inventory management

Job description

Generate sales and profitability for the outlet

Provide direction and leadership to a group to outlet executives, including sales promoters that may be deployed directly from the brand

Develop and get approval to execute outlet promotions to increase sales revenue without compromising on bottom line expectations

Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc

Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)

Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings

Responsible for inventory at the outlet, including ensuring no out of stock situation happens and accurate inventory stock count during daily opening/closing

Monitor team on sales floor to ensure excellent customer service is delivered

Follow up on inventory discrepancy and carry out investigation to resolve issues

Submit required paperwork (e.g. OT, Commission etc) in a timely manner

Participate, prepare and carry out stock take according to SOPs as required

Maintain relationship mall management to gain access to mall initiated promotions and trigger to Head of Department for any collaboration opportunities for approval

Job Requirements

Possess minimum SPM with proficiency in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Vibrant and outgoing candidate.

Retail working experience and able to manage a team.

Able to work on retail hours and public holidays.

Location at Lotus's @ Seremban Jaya

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Outlet Supervisor?
• Which of the following types of qualifications do you have?
• How would you rate your Mandarin language skills?
• How many years' experience do you have as a Retail Store Supervisor?