Outlet Supervisor

Rainbow Distribution Sdn Bhd; Johor; On-site; MYR 30,000 - 46,000; Full time

Job summary

Rainbow Distribution Sdn Bhd seeks a dynamic Outlet Supervisor in Johor to drive sales and profitability at a retail outlet. You will lead outlet executives and sales promoters, develop promotions, and ensure top-notch customer service.

The role requires strong leadership, Mandarin and English proficiency, and hands-on experience in retail with ability to manage a team and work retail hours including public holidays.

Qualifications

• Possess minimum SPM with proficiency in Mandarin and English.
• Vibrant and outgoing candidate.
• Retail working experience and able to manage a team.
• Able to work on retail hours and public holidays.

Responsibilities

• Generate sales and profitability for the outlet.
• Provide direction and leadership to outlet executives, including sales promoters.
• Develop and approve outlet promotions to increase sales revenue while protecting bottom line.
• Conduct effective communication: coaching, feedback, counselling and conflict resolution.
• Motivate and empower the team on a daily basis.
• Plan manpower: rosters and leaves to maintain capacity.
• Responsible for inventory at the outlet and ensure stock accuracy.
• Monitor sales floor to deliver excellent customer service.
• Submit required paperwork in a timely manner.
• Participate in stock takes and liaise with mall management for promotions.

Skills

Mandarin

English

Team leadership

Retail sales

Education

SPM qualification

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Generate sales and profitability for the outlet

Provide direction and leadership to a group to outlet executives, including sales promoters that may be deployed directly from the brand

Develop and get approval to execute outlet promotions to increase sales revenue without compromising on bottom line expectations

Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc

Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)

Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings

Responsible for inventory at the outlet, including ensuring no out of stock situation happens and accurate inventory stock count during daily opening/closing

Monitor team on sales floor to ensure excellent customer service is delivered

Follow up on inventory discrepancy and carry out investigation to resolve issues

Submit required paperwork (e.g. OT, Commission etc) in a timely manner

Participate, prepare and carry out stock take according to SOPs as required

Maintain relationship mall management to gain access to mall initiated promotions and trigger to Head of Department for any collaboration opportunities for approval

Job requirements

Possess minimum SPM with proficiency in Mandarin and English.

Vibrant and outgoing candidate.

Retail working experience and able to manage a team.

Able to work on retail hours and public holidays.