Outlet Supervisor

Rainbow Distribution Sdn Bhd; Seremban; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

EPF

SOCSO

EIS

Training Provided

Performance Bonus

Job summary

Rainbow Distribution Sdn Bhd in Seremban is seeking a lively retail supervisor to lead the outlet team at Lotus's Seremban Jaya, driving sales and guest experience.

You will plan rosters, manage inventory, mentor staff, and coordinate promotions while delivering excellent customer service during retail hours and holidays.

Candidates should have SPM, Mandarin and English proficiency, and prior retail leadership experience.

Qualifications

• Proficiency in Mandarin and English is required.
• Minimum SPM qualification.
• Retail experience with team leadership is preferred.

Responsibilities

• Generate sales and profitability for the outlet.
• Provide direction and leadership to the outlet team and promotions staff.
• Develop and approve outlet promotions to increase revenue while protecting the bottom line.
• Communicate effectively with coaching, feedback, and counselling as needed.
• Motivate, empower and monitor the team daily.
• Plan manpower via monthly/weekly rosters and leaves.
• Manage outlet inventory and avoid stockouts with daily counts.
• Monitor sales floor to ensure excellent customer service.
• Follow up on inventory discrepancies and resolve issues.
• Submit OT and commission paperwork in a timely manner.
• Carry out stock takes per SOPs and engage mall management for promotions.

Skills

Mandarin

English

Team leadership

Retail experience

Outgoing personality

Education

SPM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Possess minimum SPM with proficiency in Mandarin and English.

Vibrant and outgoing candidate.

Retail working experience and able to manage a team.

Able to work on retail hours and public holidays.

Location at Lotus's @ Seremban Jaya

Requirement

• Possess minimum SPM with proficiency in Mandarin and English.


• Vibrant and outgoing candidate.


• Retail working experience and able to manage a team.


• Able to work on retail hours and public holidays.


• Location at Lotus's @ Seremban Jaya

Responsibility

• Generate sales and profitability for the outlet


• Provide direction and leadership to a group to outlet executives, including sales promoters that may be deployed directly from the brand


• Develop and get approval to execute outlet promotions to increase sales revenue without compromising on bottom line expectations


• Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc


• Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)


• Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings


• Responsible for inventory at the outlet, including ensuring no out of stock situation happens and accurate inventory stock count during daily opening/closing


• Monitor team on sales floor to ensure excellent customer service is delivered


• Follow up on inventory discrepancy and carry out investigation to resolve issues


• Submit required paperwork (e.g. OT, Commission etc) in a timely manner


• Participate, prepare and carry out stock take according to SOPs as required


• Maintain relationship mall management to gain access to mall initiated promotions and trigger to Head of Department for any collaboration opportunities for approval

Benefits

• Annual Leave


• Medical and Hospitalisation Leave


• EPF


• SOCSO


• EIS


• Training Provided


• Performance Bonus