Outlet Supervisor

Jobstreet Malaysia; Seremban; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia is seeking a dynamic outlet leader to drive sales and profitability, and to guide outlet executives and sales promoters deployed from the brand. You will develop and approve promotions to boost revenue without compromising the bottom line.

Responsibilities include staffing and rosters, inventory control, and ensuring excellent customer service while coordinating with mall management for collaboration opportunities and promotions.

Qualifications

• Minimum SPM with proficiency in Mandarin and English.

Responsibilities

• Provide direction to outlet executives and sales promoters deployed from the brand.
• Develop and execute outlet promotions to increase sales revenue while protecting the bottom line.
• Plan manpower, rosters, leaves and ensure operational capacity during peak periods.
• Maintain inventory accuracy and prevent out-of-stock situations; conduct daily stock counts.
• Monitor sales floor to ensure excellent customer service and resolve inventory discrepancies.

Skills

Mandarin language

English language

Team leadership

Education

SPM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Generate sales and profitability for the outlet

Provide direction and leadership to a group to outlet executives, including sales promoters that may be deployed directly from the brand

Develop and get approval to execute outlet promotions to increase sales revenue without compromising on bottom line expectations

Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc

Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)

Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings

Responsible for inventory at the outlet, including ensuring no out of stock situation happens and accurate inventory stock count during daily opening/closing

Monitor team on sales floor to ensure excellent customer service is delivered

Follow up on inventory discrepancy and carry out investigation to resolve issues

Submit required paperwork (e.g. OT, Commission etc) in a timely manner

Participate, prepare and carry out stock take according to SOPs as required

Maintain relationship mall management to gain access to mall initiated promotions and trigger to Head of Department for any collaboration opportunities for approval

Job Requirements

Possess minimum SPM with proficiency in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Vibrant and outgoing candidate.

Retail working experience and able to manage a team.

Able to work on retail hours and public holidays.