Outlet Manager (Cheras)

Rakanda Enterprise; Kuala Lumpur; On-site; MYR 78,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking an Outlet Manager to lead store operations, customer service, and day-to-day scheduling in a fast-paced retail environment. You will drive sales, manage cash and inventory, recruit staff, and ensure shrinkage controls while delivering quality merchandise and service.

The role requires strong organizational skills, leadership presence, and the ability to work independently or in a team. 2–5 years in retail/supervisory roles preferred.

Qualifications

• Highschool Diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Minimum 2-5 years of experience in a related field (retail/operations), with prior experience in a supervisory or team leader role.

Responsibilities

• To demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.
• To provide a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise.
• To conduct hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
• To control inventory stock levels and reordering as necessary within budget.
• To manage and controls shrinkage.
• Oversee and manage the whole operation team in the outlet and implement operation procedure.

Skills

Leadership

Customer service

Cash management

Inventory management

Staff supervision

Communication

Education

High school diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Outlet Manager will be responsible for store level-support functions including customer service, scheduling day-to-day operations, cashiering, loss prevention, maintenance and back-office support. The position requires attention to detail, strong organizational skills, and the ability to work in a fast-paced environment.

In this role, you will:

To demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.

To provide a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise.

To conduct hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.

To control inventory stock levels and reordering as necessary within budget.

To manage and controls shrinkage.

Oversee and manage the whole operation team in the outlet and implement operation procedure.

Requirements:

Highschool Diploma or equivalent

Strong organizational skills and attention to detail

Ability to work in a fast-paced environment

Good communication and interpersonal skills

Ability to work independently and as part of a team

Minimum 2-5 years of experience in a related field (retail/operations), with prior experience in a supervisory or team leader role.