Outlet Operations Supervisor - Sales & Service Leader

DKSH Management Ltd.; Kampung Baru Tanah Hitam Chemor; On-site; MYR 28,000 - 42,000; Full time

Job summary

DKSH is seeking a Supervisor, Outlet Operations in Malaysia to support efficient outlet management and deliver outstanding customer service. You will help monitor sales results, maintain service standards, and ensure stock integrity and cash handling procedures are followed.

The role requires a minimum of 1 year of related experience, a SPM or Diploma in F&B or equivalent, and the ability to work shifts, weekends, and public holidays with a positive, proactive attitude.

Qualifications

• SPM or Diploma in F&B or a relevant qualification.
• At least one year of working experience in a related field.
• Dynamic, self-motivated and fast-learning with excellent interpersonal skills.
• Flexibility to work shifts, public holidays and weekends.
• Positive working attitude and professional disposition.

Responsibilities

• Support daily and monthly sales results to help achieve business targets and excellent customer experience.
• Maintain high standards of customer service and gift item production; monitor and ensure quality standards.
• Protect stock, and handle cash and card procedures; investigate discrepancies promptly.
• Ensure team adheres to company policies and regulations; foster a compliant environment.
• Assist with planning and executing marketing and promo activities to boost outlet visibility and sales.

Skills

Customer service

Sales

Interpersonal skills

Teamwork

Education

SPM or Diploma in F&B

Job description

DKSH is seeking a Supervisor, Outlet Operations in Malaysia to support efficient outlet management and deliver outstanding customer service. You will help monitor sales results, maintain service standards, and ensure stock integrity and cash handling procedures are followed.

The role requires a minimum of 1 year of related experience, a SPM or Diploma in F&B or equivalent, and the ability to work shifts, weekends, and public holidays with a positive, proactive attitude.