Outlet Operations Supervisor - Drive Sales & Service

DKSH; Ipoh; On-site; MYR 39,000 - 61,000; Full time

Job summary

DKSH Malaysia invites applications for Supervisor, Outlet Operations to help manage daily outlet activity and drive sales performance. You will monitor sales results and ensure exceptional customer experiences at the point of sale.

The role emphasizes stock control, cash and card handling integrity, policy compliance, and support for marketing activities. A dynamic, team-oriented candidate with a positive attitude is sought.

Qualifications

• SPM or Diploma in F&B or related qualification.
• Minimum 1 year of experience in a related field.
• Dynamic, self-motivated with excellent interpersonal skills and ability to work independently as well as collaboratively within a team.
• Flexibility to work shifts, public holidays and weekends.
• Positive working attitude and professional demeanor.

Responsibilities

• Support business performance by understanding daily and monthly sales results.
• Uphold high standards of customer service and gift item production through regular monitoring.
• Safeguard stock management and cash/credit card procedures, investigating discrepancies promptly.
• Maintain a compliant, disciplined team environment by enforcing company policies.
• Assist in planning and executing marketing and promotional activities to boost visibility and sales.
• Perform administrative duties and coordination tasks as required.

Skills

Interpersonal skills

Self-motivation

Fast learner

Independent & team work

Positive attitude

Education

SPM or Diploma in F&B or related qualification

Job description

DKSH Malaysia invites applications for Supervisor, Outlet Operations to help manage daily outlet activity and drive sales performance. You will monitor sales results and ensure exceptional customer experiences at the point of sale.

The role emphasizes stock control, cash and card handling integrity, policy compliance, and support for marketing activities. A dynamic, team-oriented candidate with a positive attitude is sought.