Outlet Operations & Sales Performance Lead

DKSH; Miri; On-site; MYR 33,000 - 60,000; Full time

Job summary

DKSH in Malaysia is seeking an Executive, Outlet Operations to drive sales performance and uphold exceptional service across our retail outlets. You will help ensure smooth daily operations, deliver strong customer experiences, and enforce company standards.

You will monitor sales, support promotions, manage stock and cash handling, and collaborate with the team to maintain high service levels. The role requires a proactive, reliable professional able to work shifts including public holidays and

Qualifications

• SPM or Diploma in F&B or equivalent.
• Minimum 1 year of experience in a related field.
• Willingness to work shifts, public holidays and weekends.
• Excellent interpersonal and communication skills.

Responsibilities

• Monitor daily and monthly sales performance across outlets.
• Maintain high standards of customer service and gift item production.
• Ensure stock, cash and card handling procedures are followed and discrepancies resolved.
• Enforce company rules and operational standards among team members.
• Assist in planning and executing marketing and promotions to boost visibility.

Skills

Interpersonal skills

Fast learner

Self-motivated

Teamwork

Education

SPM/Diploma (F&B)

Job description

DKSH in Malaysia is seeking an Executive, Outlet Operations to drive sales performance and uphold exceptional service across our retail outlets. You will help ensure smooth daily operations, deliver strong customer experiences, and enforce company standards.

You will monitor sales, support promotions, manage stock and cash handling, and collaborate with the team to maintain high service levels. The role requires a proactive, reliable professional able to work shifts including public holidays and