Outlet Operations Leader

CARRO; Puchong; Vor Ort; MYR 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Insurance

Wellbeing programs

Flexible work arrangements

Zusammenfassung

Carro is seeking a proactive Outlet Operations role to oversee daily outlet performance, cost management, and customer experience. You will coordinate with the Wholesale Operations team, lead meetings, and drive staff development to ensure efficient, high-quality service.

With 3 years in service, fluency in English and Malay, and strong MS Office and reporting skills, you will contribute to a fast-paced environment while upholding a safe, engaging customer experience across outlets.

Qualifikationen

• 3 years' experience in the Service Industry is an added advantage.
• Proficiency in Microsoft Office and reporting tools.
• Ability to multitask in a fast-paced environment; strong communication.

Aufgaben

• Monitor outlet upkeep and performance including NPS targets and online reviews.
• Provide timely updates and reports to Head of Wholesale Operations.
• Host Outlet meetings to listen, support, and provide solutions to staff.
• Maintain outlet cost management and service quality improvements.
• Coach and collaborate with the in-house team to increase efficiency.
• Ensure smooth operation flow and strong customer experience.
• Manage outlet personnel and shift planning for opening hours.
• Handle ad-hoc projects and collaborate with Purchaser/Inspectors.

Kenntnisse

MS Office

Reporting tools

Multitasking

Interpersonal skills

Bilingual English/Malay

Jobbeschreibung

Carro is seeking a proactive Outlet Operations role to oversee daily outlet performance, cost management, and customer experience. You will coordinate with the Wholesale Operations team, lead meetings, and drive staff development to ensure efficient, high-quality service.

With 3 years in service, fluency in English and Malay, and strong MS Office and reporting skills, you will contribute to a fast-paced environment while upholding a safe, engaging customer experience across outlets.