Outlet Operations Lead: SOP, Service & Travel

Coolblog Dessert Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

Coolblog Dessert Sdn Bhd is seeking an Area Supervisor to oversee daily operations across its outlets in Central and Klang, Malaysia. You will ensure sales closings are completed, staff follow SOPs, and outlets remain clean and compliant.

Travel to multiple outlets is required, with responsibilities including staff hiring, training, and attendance tracking. You will review customer feedback to drive service improvements and report to the Regional Manager on operational performance and issues.

Qualifications

• Proven ability to manage outlet staff and operations.
• Strong customer service orientation and problem solving.
• Excellent interpersonal and communication skills.
• Willingness to travel to multiple outlets as needed.
• Basic ICT skills to operate laptops/tablets for reporting.

Responsibilities

• Oversee day-to-day operations and ensure smooth operation of assigned outlets, including daily sales closing.
• Enforce SOP adherence among outlet staff.
• Bank in daily sales promptly and accurately.
• Monitor outlet cleanliness, hygiene, and Halal compliance where applicable.
• Hire, train, and manage attendance of outlet staff.
• Travel to multiple outlets as required by operations.
• Review customer surveys to identify service improvements.
• Perform other duties assigned by Regional Manager.

Skills

Staff supervision

Customer service

Interpersonal communication

Travel readiness

ICT basics (laptop/tablet)

Job description

Coolblog Dessert Sdn Bhd is seeking an Area Supervisor to oversee daily operations across its outlets in Central and Klang, Malaysia. You will ensure sales closings are completed, staff follow SOPs, and outlets remain clean and compliant.

Travel to multiple outlets is required, with responsibilities including staff hiring, training, and attendance tracking. You will review customer feedback to drive service improvements and report to the Regional Manager on operational performance and issues.