Outlet Operations Lead – Sabah

Servay Evergreen Sdn Bhd; Menumbok; On-site; MYR 48,000 - 72,000; Full time

Job summary

Servay Evergreen Sdn Bhd in Sabah seeks an Outlet Person-in-Charge (PIC) to oversee daily supermarket/hypermarket operations in Menumbok. You will lead outlet staff, ensure smooth store operations, maintain product availability, and drive sales targets while upholding safety standards.

The role requires 3–5 years in retail operations, supervisory experience, strong leadership and communication skills, and a solid understanding of inventory control, merchandising and customer service.

Qualifications

• Minimum 3–5 years of relevant experience in retail operations or supermarket/hypermarket settings.
• Supervisory experience leading outlet staff is advantageous.
• Good understanding of store operations, inventory control, merchandising and customer service.

Responsibilities

• Oversee daily outlet operations to ensure smooth, efficient store performance.
• Lead and motivate staff to achieve sales targets, productivity goals and service standards.
• Monitor sales, expenses, stock levels and inventory movement to improve performance.
• Ensure stock replenishment, accurate pricing, product display and merchandise availability.
• Address stock losses, damages, expiry dates and discrepancies with corrective actions.
• Maintain high standards of cleanliness, housekeeping, food safety and workplace safety.
• Handle customer complaints promptly and professionally.
• Ensure compliance with company policies, SOPs and regulatory requirements.
• Coordinate with HQ and departments (HR, Purchasing, Accounts, Operations) on outlet matters.
• Monitor staff attendance, schedules, discipline and manpower requirements for coverage.
• Prepare and submit sales and stock reports and other required documentation on time.
• Identify operational issues and propose improvements for efficiency and customer satisfaction.

Skills

Leadership

Communication

People management

Education

SPM or equivalent

Diploma in Business Administration

Retail Management

Tools

Microsoft Office

Retail management systems

Job description

Servay Evergreen Sdn Bhd in Sabah seeks an Outlet Person-in-Charge (PIC) to oversee daily supermarket/hypermarket operations in Menumbok. You will lead outlet staff, ensure smooth store operations, maintain product availability, and drive sales targets while upholding safety standards.

The role requires 3–5 years in retail operations, supervisory experience, strong leadership and communication skills, and a solid understanding of inventory control, merchandising and customer service.