Order Management Specialist – SAP & O2C

Omya; Kampung Malaysia Tambahan; On-site; MYR 33,000 - 56,000; Full time

Job summary

Omya Malaysia is hiring for an Order Management specialist to receive and validate customer orders across channels, ensure accurate SAP quotations and sales orders, and manage delivery schedules with customers and plants. You will handle complex cases, changes, and returns with precise SAP updates and proactive communication.

The role requires 1–3 years in order management or related ops, strong knowledge of SAP and Salesforce, and high data accuracy.

Qualifications

• University degree in Business Administration, Operations Management, Supply Chain, Engineering or related field.
• 1-3 years of relevant working experience in an operational or function-related position.
• Experience in order management & customer service experience.
• Proven track record independently handling complex orders, exceptions and disputes end-to-end.

Responsibilities

• Receive, validate and process customer orders across all channels and order types.
• Create SAP quotations, verify prices and conditions (T&Cs), and create sales orders, ensuring completeness and accuracy of all mandatory fields.
• Perform available-to-promise / inventory checks, coordinate revised delivery schedules with customers, plants and inventory managers, and manage order confirmations.
• Own and resolve customer cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations.
• Handle order changes, cancellations and returns end-to-end, ensuring correct SAP updates and customer communication.
• Proactively follow up on delays and keep customers informed of status and revised schedules.
• Perform month-end open-item identification and closure in coordination with service lines, functions and customers.
• Identify recurring order issues, exceptions and process pain points from daily operations, and propose practical solutions to the Team Lead and Process Management O2C.
• Contribute to the standardization, simplification and automation of order management activities
• Support the creation and update of work instructions, SOPs and process documentation to reflect the latest ways of working in alignment with O2C process experts
• Promote best-practice sharing within the team to drive consistency across OSM, OMN and OPP

Skills

End-to-end order management

O2C workflows

SAP

Salesforce

Accuracy in order documentation

Communication & stakeholder management

Cross-functional collaboration

Analytical/problem-solving

Compliance requirements for order data

Education

University degree in Business Administration / Operations Management / Supply Chain / Engineering

Tools

SAP

Salesforce

O2C/ticketing tools

Job description

Omya Malaysia is hiring for an Order Management specialist to receive and validate customer orders across channels, ensure accurate SAP quotations and sales orders, and manage delivery schedules with customers and plants. You will handle complex cases, changes, and returns with precise SAP updates and proactive communication.

The role requires 1–3 years in order management or related ops, strong knowledge of SAP and Salesforce, and high data accuracy.