Senior Order Management Specialist (O2C/SAP)

Omya; Kampung Malaysia Tambahan; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Omya in Malaysia is seeking an Order Management Specialist to streamline end-to-end order processing, from order receipt through invoicing, using SAP and Salesforce tools. You will coordinate with customers, plants and inventory teams to ensure on-time deliveries and accurate order data.

You will handle complex cases, contribute to process improvements, and support onboarding and knowledge sharing within the O2C team. Strong communication and data integrity are essential for success.

Qualifications

• University degree in Business Administration, Operations Management, Supply Chain, Engineering or related field.
• Minimum 3+ years of relevant working experience in an operational or function-related position.
• Experience in order management & customer service experience.
• Proven track record independently handling complex orders, exceptions and disputes end-to-end.

Responsabilités

• Receive, validate and process customer orders across all channels and order types.
• Create SAP quotations, verify prices and conditions (T&Cs), and create sales orders, ensuring completeness and accuracy of all mandatory fields.
• Perform available-to-promise / inventory checks, coordinate revised delivery schedules with customers, plants and inventory managers, and manage order confirmations.
• Own and resolve complex and non-standard cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations.
• Handle complex order changes, cancellations and returns end-to-end, ensuring correct SAP updates and customer communication.
• Proactively follow up on delays and keep customers informed of status and revised schedules.
• Perform month-end open-item identification and closure in coordination with service lines, functions and customers.

Connaissances

SAP

Salesforce

O2C workflows

Order management

Data accuracy

Stakeholder management

Formation

University degree in Business Administration, Operations Management, Supply Chain, Engineering or related field

Outils

SAP

Salesforce

Description du poste

Omya in Malaysia is seeking an Order Management Specialist to streamline end-to-end order processing, from order receipt through invoicing, using SAP and Salesforce tools. You will coordinate with customers, plants and inventory teams to ensure on-time deliveries and accurate order data.

You will handle complex cases, contribute to process improvements, and support onboarding and knowledge sharing within the O2C team. Strong communication and data integrity are essential for success.