Global Customer Service & Order Management Specialist

Omya Group; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Omya Group in Shah Alam seeks a Customer Service Specialist to manage orders, pricing, and inquiries for multiple segments. You will input orders in SAP, verify pricing, and coordinate with Sales and Logistics to ensure on-time delivery.

Strong communication, organizational skills, and experience with Salesforce/SAP are required. Responsibilities include handling complex customer requests, maintaining accurate records, and supporting export/import activities while upholding QSHE standards.

Qualifications

• Degree or professional qualification is required.
• Minimum 5 years of experience in customer service, preferably in manufacturing/export.
• Experience in export/import or international business is beneficial.

Responsibilities

• Manage customer orders and pricing in SAP/Salesforce with accuracy.
• Coordinate with Sales, Logistics, and Finance to ensure timely delivery.
• Handle complex customer requests and complaints, close cases in Salesforce.
• Support QSHE compliance and quarterly/annual closing activities.

Skills

Customer focus

Communication skills

Organizational skills

Sales systems

Salesforce

SAP

Excel

Language capability

Education

Degree/ Professional Qualification

Tools

Salesforce

SAP

Excel

Job description

Omya Group in Shah Alam seeks a Customer Service Specialist to manage orders, pricing, and inquiries for multiple segments. You will input orders in SAP, verify pricing, and coordinate with Sales and Logistics to ensure on-time delivery.

Strong communication, organizational skills, and experience with Salesforce/SAP are required. Responsibilities include handling complex customer requests, maintaining accurate records, and supporting export/import activities while upholding QSHE standards.