Global Export Customer Success & Order Specialist

Omya Malaysia Sdn Bhd; Johor Bahru; Sur place; MYR 50 000 - 84 000; Plein temps

Résumé du poste

Omya Malaysia Sdn Bhd in Johor Bahru seeks a customer service professional to support external customers and internal sales. You will coordinate transport, ensure timely delivery, handle documentation, and manage invoicing to keep customers satisfied.

Role requires 3–5 years in customer service, a Diploma or equivalent, and familiarity with SAP and MS Office. Export/intl experience is a plus; a fast-paced environment demands accuracy and teamwork.

Qualifications

• Diploma or equivalent (preferred).
• 3 to 5 years of experience in customer service.
• Experience in export transportation or international business is a plus.
• Excellent organizational and interpersonal skills.
• Proficiency with sales systems and SAP is preferred.

Responsabilités

• Provide external customer support and internal sales-related support.
• Coordinate transport availability, timely delivery, documentation and invoicing.
• Maintain pricing, customer details and quotations in systems.
• Input orders, track shipments and update customers on status.
• Collaborate with Finance on returns, credits and debits.
• Handle customer inquiries and resolve complaints promptly.
• Assist with imports and SAP-based order processes.

Connaissances

Customer service

Communication

Organization

Teamwork

Formation

Diploma or equivalent

Outils

SAP

Microsoft Excel

Microsoft Word

Description du poste

Omya Malaysia Sdn Bhd in Johor Bahru seeks a customer service professional to support external customers and internal sales. You will coordinate transport, ensure timely delivery, handle documentation, and manage invoicing to keep customers satisfied.

Role requires 3–5 years in customer service, a Diploma or equivalent, and familiarity with SAP and MS Office. Export/intl experience is a plus; a fast-paced environment demands accuracy and teamwork.