Ops Performance & Administrative Lead

CARSOME Sdn Bhd; Klang City; On-site; MYR 90,000 - 150,000; Full time

Job summary

CARSOME Sdn Bhd in Klang is seeking an Assistant Manager to oversee Carsome Certified Lab (CCL) and Aftersales operations, driving performance and administrative efficiency through data-driven management and strong leadership. You will monitor KPIs, develop dashboards, coordinate with Finance, HR, and Procurement, and lead the admin team to ensure accuracy, compliance, and timely delivery of tasks.

The role emphasizes stakeholder engagement, process improvement, and a proactive approach to

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 4–6 years in operations support, performance management, or administrative management, preferably in automotive/service.
• Strong analytical and reporting skills; proficient in Excel, Google Workspace, and data visualization tools.
• Experience leading an administrative team and coordinating cross-functional tasks.
• Excellent organizational skills with attention to detail and accuracy.
• Strong communication, stakeholder management, and problem-solving abilities.
• Able to work independently with ownership and accountability.

Responsibilities

• Track, analyze, and report on key performance metrics for CCL and Aftersales operations.
• Develop and maintain performance dashboards to monitor productivity, turnaround time, and quality targets.
• Identify performance gaps and work with stakeholders to implement corrective actions.
• Support management in performance review meetings with accurate data insights and progress updates.
• Oversee daily administrative operations for both CCL and Aftersales, ensuring compliance with company policies and procedures.
• Manage documentation, data entry, and record-keeping processes related to manpower, vendor service, and operational activities.
• Coordinate with Finance, HR, and Procurement for payment processing, claims, asset management, and vendor documentation.
• Ensure all operational tools, trackers, and reports are updated and shared in a timely manner.
• Lead and supervise the admin team to ensure smooth and efficient execution of daily tasks.
• Provide guidance, coaching, and support to improve team performance and competency.
• Foster collaboration between the admin team and operational departments for seamless information flow and task execution.
• Allocate workload and set clear expectations to maintain productivity and service quality.
• Review and streamline administrative processes to enhance efficiency and reduce redundancy.
• Ensure all CCL and Aftersales administrative activities comply with SOPs and audit requirements.
• Support in implementing digital tools or process enhancements for better data accuracy and reporting visibility.
• Drive continuous improvement culture through regular review and feedback sessions.
• Act as the key liaison between the operations team and other departments for administrative and performance-related matters.
• Support management in preparing business presentations, operational summaries, and improvement proposals.
• Collaborate closely with internal and external stakeholders to ensure timely resolution of administrative and performance issues.

Skills

Analytical skills

Reporting skills

Communication skills

Stakeholder management

Problem-solving

Leadership

Independent work

Organizational skills

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Excel

Google Workspace

Data visualization tools

Job description

CARSOME Sdn Bhd in Klang is seeking an Assistant Manager to oversee Carsome Certified Lab (CCL) and Aftersales operations, driving performance and administrative efficiency through data-driven management and strong leadership. You will monitor KPIs, develop dashboards, coordinate with Finance, HR, and Procurement, and lead the admin team to ensure accuracy, compliance, and timely delivery of tasks.

The role emphasizes stakeholder engagement, process improvement, and a proactive approach to