Assistant Manager, Operations Support (Southern)

Carsome Sdn Bhd; Johor; On-site; MYR 67,000 - 112,000; Full time

Job summary

CARSOME is recruiting an Assistant Manager, Operations Support (Southern). You will work with the Branch Manager and cross-functional teams to run branches efficiently, ensure vehicles are inspection-ready, and maintain accurate inventory for a smooth buyer/seller experience.

Based in Melaka, Batu Pahat or Pasir Gudang, you’ll drive process improvements, monitor loan processing to disbursement, train staff to meet SLAs, and ensure data compliance across CMS and cash handling operations.

Qualifications

• Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics.
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Able to work independently with minimal supervision.
• Good problem-solving skills and attention to detail.
• Ability to multitask and work as a team to support staff.
• Good interpersonal and communication skills.
• Experience in Hire Purchase banking industry.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track customer orders with consultants and admins to deliver bookings.
• Monitor In-Processing activities from loan applications to disbursements.
• Train and develop Branch Support Admin to meet TAT & SLA.
• Enforce data compliance and accuracy within CMS for all entries.
• Liaise on fleet movement for booked inventory between Experience Centers.
• Follow-up with Marketing Officers on loan submissions and disbursements.
• Collect cash payments via card and perform bank settlements.
• Ensure retail operation processes are executed per Retail SOP.
• Prepare PR/PO for invoices charged by vendors to Finance.
• Co-manage petty cash and reimburse branch expenses.
• Encourage automation by submissions of loan through banks portals.

Skills

Interpersonal skills

Problem solving

Multitasking

Communication

Independent work

Education

Bachelor's Degree / Professional Qualification

Tools

Microsoft Office

Job description

Assistant Manager, Operations Support (Southern)

Work closely with the Branch Manager and cross-functional teams to ensure the branch operates efficiently, vehicles are properly managed and inspection-ready, inventory records remain accurate, and customers receive a smooth and professional experience throughout their buying and selling journey.

(Vacancies in Melaka, Batu Pahat, and Pasir Gudang)

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins to ensure their booking [both Online & Offline] translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in a timely & accurate manner.

Involve in any other Company’s activities as assigned

Your Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in Hire Purchase banking industry

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Assistant Operations Manager?
• Which of the following types of qualifications do you have?

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

What can I earn as an Assistant Operations Manager