Branch Operations & Customer Experience Lead

CARSOME Sdn Bhd; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Medical & dental benefits

Competitive salary

Allowances

Job summary

CARSOME Sdn Bhd in Malaysia is seeking a Business Support Executive to ensure a seamless customer and transaction experience across the vehicle ownership journey. You will support branch operations and coordinate with customers, dealers, and financial institutions.

The role emphasizes compliance, service quality, and continuous process improvements, with involvement in record management, vehicle logistics, and cross-functional collaboration to drive operational excellence.

Qualifications

• Diploma or Bachelor’s Degree in any relevant discipline.
• Prior experience in customer service, operations, or administration.
• Strong communication and stakeholder management skills.
• Ability to manage multiple cases and meet targets.
• Attention to detail and compliance awareness.
• Proficiency with Microsoft Office and operations systems.

Responsibilities

• Branch Operations: Support end-to-end branch operations by coordinating customer, transaction, administrative, and vehicle-related activities.
• Customer Experience: Facilitate customer appointments, transaction processing, and operational activities to ensure a seamless customer experience.
• Record Management: Manage and maintain operational records, documentation, and system updates to support accurate and timely transaction completion.
• Stakeholder Coordination: Coordinate with customers, dealers, financial institutions, and internal stakeholders to ensure smooth execution of operational processes.
• Transaction Support: Support the administration and execution of ownership transfer, payment, financing, and other transaction-related activities.
• Case Tracking: Monitor case progress and follow up on outstanding actions to ensure service level commitments and operational targets are achieved.
• Vehicle Logistics & Storage: Support vehicle receiving, inventory management, movement, storage, and handover activities to maintain operational efficiency and vehicle readiness.
• Quality & Verification: Perform vehicle condition verification and operational checks to ensure compliance with company standards and processes.
• Issue Resolution: Assist in resolving operational, customer, and transaction-related issues by coordinating with relevant stakeholders and providing timely updates.
• Compliance: Ensure compliance with operational procedures, regulatory requirements, and company policies across all branch activities.
• Process Improvement: Contribute to branch performance by supporting daily operational execution, process improvements, and service quality initiatives.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to drive operational excellence and deliver a consistent customer experience.

Skills

Strong communication

Time management

Detail-oriented

Stakeholder management

MS Office proficiency

Education

Diploma or Bachelor’s degree in a relevant field

Tools

Microsoft Office

Operational systems

Job description

CARSOME Sdn Bhd in Malaysia is seeking a Business Support Executive to ensure a seamless customer and transaction experience across the vehicle ownership journey. You will support branch operations and coordinate with customers, dealers, and financial institutions.

The role emphasizes compliance, service quality, and continuous process improvements, with involvement in record management, vehicle logistics, and cross-functional collaboration to drive operational excellence.