Operations Specialist, Customer Logistics

Access World; Port Klang; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Career development opportunities

Comprehensive health and wellness

Collaborative and inclusive culture

Flexible benefits

Job summary

Access World is seeking an experienced Operations Specialist, Customer Logistics to join our team in Malaysia. The role focuses on Import/Export & Customs operations, coordinating shipment documents, managing ERP reports, and liaising with clients, forwarders, and carriers.

The ideal candidate holds a Diploma/Degree with relevant experience, strong English and Bahasa Malaysia, and proficiency in MS Office. Travel may be required, and a collaborative, adaptable work environment is offered.

Qualifications

• Minimum Diploma / Degree or equivalent qualifications with relevant experience.
• Some relevant experience in Customer Service operations.
• Some relevant experience in resource planning.
• Able to speak and write well in Bahasa Malaysia and English.
• Good knowledge and experience with MS Word, Excel, PowerPoint, MS Outlook.
• Adaptable to changing workflows, processes and planning.
• Able to supervise, train junior level staffs, new staffs, contractors.
• Able to travel for work purpose.

Responsibilities

• Coordinate shipment documentation with clients, internal teams, and third-party providers.
• Manage and organize all logistics documents (inbound, outbound, rebagging, blending) ensuring audit readiness.
• Oversee documentation processes in ERP and maintain accurate reports (OBL, invoices, container activities, etc.).
• Act as main contact for all commodities and liaise with clients, forwarders, carriers, and internal teams.
• Delegate tasks, train team members, and promote a collaborative work environment.
• Resolve stakeholder complaints and system issues (ERP, Oracle, RDS) to ensure smooth operations.
• Verify invoices, manage payroll timesheets, and submit regulatory reports (e.g., Free Zone declarations).
• Prepare forecasts, internal reports, and ensure timely reporting to HOD.
• Maintain compliance, manage overtime approvals, and support team members during absences.

Skills

Customer service operations

Resource planning

MS Word

MS Excel

MS PowerPoint

MS Outlook

Bahasa Malaysia

English

Education

Diploma / Degree or equivalent

Tools

ERP systems

Oracle

RDS

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Operations Specialist, Customer Logistics

We're looking for an experienced Operations Specialist, Customer Logistics to join our dynamic team at PM ACCESS WORLD (MALAYSIA) SDN. BHD. in Petaling Jaya, Selangor or Port Klang Free Zone. As a full-time role, you will play a vital part in our Import/Export & Customs operations and other ad hoc task to ensuring seamless logistics for our valued customers.

What you'll be doing:

Coordinate shipment documentation with clients, internal teams, and third-party providers.

Manage and organize all logistics documents (inbound, outbound, rebagging, blending) ensuring audit readiness.

Oversee documentation processes in ERP and maintain accurate reports (OBL, invoices, container activities, etc.).

Act as main contact for all commodities and liaise with clients, forwarders, carriers, and internal teams.

Delegate tasks, train team members, and promote a collaborative work environment.

Resolve stakeholder complaints and system issues (ERP, Oracle, RDS) to ensure smooth operations.

Handle D&D monitoring, port storage charges, and cost control with proper approvals.

Verify invoices, manage payroll timesheets, and submit regulatory reports (e.g., Free Zone declarations).

Prepare forecasts, internal reports, and ensure timely reporting to HOD.

Maintain compliance, manage overtime approvals, and support team members during absences.

What we're looking for

Minimum Diploma / Degree or equivalent qualifications with relevant experience

Some relevant experience in Customer Service operations

Some relevant experience in resource planning

Able to speak and write well in Bahasa Malaysia and English

Good knowledge and experience with MS Word, Excel, PowerPoint, MS Outlook

Adaptable to changing workflows, processes and planning

Able to supervise, train junior level staffs, new staffs, contractors.

Able to travel for work purpose.

What we offer

At PM ACCESS WORLD (MALAYSIA) SDN. BHD., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Career development opportunities
• Comprehensive health and wellness initiatives
• Collaborative and inclusive company culture
• Flexible benefits

About us

PM ACCESS WORLD (MALAYSIA) SDN. BHD. is a leading provider of integrated logistics solutions, specialising in Import/Export & Customs services. Our mission is to deliver exceptional customer experiences by consistently exceeding expectations and driving innovation in the industry. Join our team and be a part of our exciting journey!

All applications are strictly CONFIDENTIAL, and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the Access World after the closing date of advertisement.

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