Operations Specialist, Customer Logistics

PM ACCESS WORLD (MALAYSIA) SDN. BHD.; George Town; On-site; MYR 54,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

Health and wellness initiatives

Collaborative culture

Flexible benefits

Job summary

PM ACCESS WORLD (MALAYSIA) SDN. BHD. is a leading logistics provider delivering Import/Export and Customs solutions.

We are seeking an experienced Operations Specialist, Customer Logistics to join our team in Malaysia on a full-time basis. You will coordinate shipments, manage documents, use ERP/Oracle systems, and support a collaborative team. The role requires Bahasa Malaysia and English, office skills, and willingness to travel.

Qualifications

• Minimum Diploma / Degree or equivalent qualifications with relevant experience.
• Experience in Customer Service operations.
• Experience in resource planning.
• Proficient in Bahasa Malaysia and English.
• Strong MS Word/Excel/PowerPoint/MS Outlook skills.
• Willing to travel for work.

Responsibilities

• Coordinate shipment documentation with clients, teams and providers.
• Manage inbound/outbound documents and ensure audit readiness.
• Oversee ERP/Oracle document processes and maintain reports.
• Serve as main contact for commodities and liaise with stakeholders.
• Train team members and promote collaboration.

Skills

Bahasa Malaysia

English

MS Word

MS Excel

Education

Diploma / Degree or equivalent qualifications

Tools

ERP

Oracle

RDS

Job description

Operations Specialist, Customer Logistics

About the role

We're looking for an experienced Operations Specialist, Customer Logistics to join our dynamic team at PM ACCESS WORLD (MALAYSIA) SDN. BHD. in Petaling Jaya, Selangor or Port Klang Free Zone. As a full-time role, you will play a vital part in our Import/Export & Customs operations and other ad hoc task to ensuring seamless logistics for our valued customers.

What you’ll be doing

• Coordinate shipment documentation with clients, internal teams, and third-party providers.
• Manage and organize all logistics documents (inbound, outbound, rebagging, blending) ensuring audit readiness.
• Oversee documentation processes in ERP and maintain accurate reports (OBL, invoices, container activities, etc.).
• Act as main contact for all commodities and liaise with clients, forwarders, carriers, and internal teams.
• Delegate tasks, train team members, and promote a collaborative work environment.
• Resolve stakeholder complaints and system issues (ERP, Oracle, RDS) to ensure smooth operations.
• Handle D&D monitoring, port storage charges, and cost control with proper approvals.
• Verify invoices, manage payroll timesheets, and submit regulatory reports (e.g., Free Zone declarations).
• Prepare forecasts, internal reports, and ensure timely reporting to HOD.
• Maintain compliance, manage overtime approvals, and support team members during absences.

What we’re looking for

• Minimum Diploma / Degree or equivalent qualifications with relevant experience
• Some relevant experience in Customer Service operations
• Some relevant experience in resource planning
• Able to speak and write well in Bahasa Malaysia and English
• Good knowledge and experience with MS Word, Excel, PowerPoint, MS Outlook
• Adaptable to changing workflows, processes and planning
• Able to supervise, train junior level staffs, new staffs, contractors.
• Able to travel for work purpose.

What we offer

At PM ACCESS WORLD (MALAYSIA) SDN. BHD., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• - Career development opportunities
• - Comprehensive health and wellness initiatives
• - Collaborative and inclusive company culture
• - Flexible benefits

About us

PM ACCESS WORLD (MALAYSIA) SDN. BHD. is a leading provider of integrated logistics solutions, specialising in Import/Export & Customs services. Our mission is to deliver exceptional customer experiences by consistently exceeding expectations and driving innovation in the industry. Join our team and be a part of our exciting journey!

All applications are strictly CONFIDENTIAL, and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the Access World after the closing date of advertisement.