SALES COORDINATOR - MALAYSIA

Balchem Corporation; Hulu Kelang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Balchem Corporation is seeking a results-driven professional to oversee customer service and logistics planning. You will manage orders, coordinate shipments, and ensure timely delivery while balancing production needs. Proficiency with ERP systems and strong communication are essential.

You will collaborate with Production, Quality, and Finance teams to maintain service levels, optimize processes, and report on metrics for continuous improvement.

Qualifications

• Experience in customer service and logistics planning in fast-paced settings.
• Proficient with ERP/CRM software and order management.
• Strong communication, collaboration, and problem-solving skills.

Responsibilities

• Oversee customer service and logistics planning to ensure smooth operations.
• Coordinate orders, shipments, inventory and delivery with internal teams.
• Utilize D365 and other tools to track orders and resolve issues promptly.
• Analyze service metrics and report improvements with cross-functional teams.

Skills

Customer service

Logistics planning

ERP systems

Communication

Problem solving

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field

Tools

Microsoft D365

CRM software

MS Excel

Outlook

Job description

This role will responsible for overseeing and enhancing customer service operations and logistics planning, using ERP systems (D365) for managing logistics and customer service processes. It is envisioned that this role will ensure optimum customer satisfaction level, in balance with smooth and efficient production and logistic operation.

Main Task

1.0 Customer Service

• Primary contact point for customers (internal & external), transporter and freight forwarder
• Develop and maintain strong relationships with customers, vendors, and logistics partners.
• Manage customer accounts, process orders, and ensure accurate and timely delivery of products.
• Utilize and maintain ERP systems to track orders, manage customer interactions, and streamline operations.
• Address inquiries, resolve issues, and provide information in a timely and professional manner.
• Collaborate with internal teams, including Production, Quality, Finance to ensure seamless service delivery.
• Analyze and report customer service metrics, identifying areas for improvement and implementing solutions.
• Handle customer complaints and returns, ensuring swift resolution and customer satisfaction.

2.0 Logistic Planning

• Plan, coordinate and optimize logistics planning, including shipment schedules, certain inventory management, and distribution processes.
• Utilize and maintain logistics and customer service systems to track orders, manage customer interactions, and streamline operations.
• Monitor inventory levels and coordinate with warehouse team to ensure optimal stock levels, replenishment, asset turnaround
• Analyze and report on logistics performance and customer service metrics, identifying areas for improvement and implementing solutions.

3.0 Operation

• Support implementation of new technologies, processes and their updates/upgrades
• Organize, store and manage commercial documents (hardcopy and softcopies)
• Support audit (internal & external) processes in terms of document compilation, preparation and possibly presentation.

Experience Requirements

• Proven experience in customer service and logistics planning roles, preferably in a fast-paced environment.
• Proficiency in logistics and customer service systems (e.g., ERP, CRM software).
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities, detail-oriented, able to work under pressure
• Ability to work, both independently and work collaboratively as part of a team, in multi-cultural, regional environment.
• Strong organizational and multitasking abilities.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.

Skill Requirements

• Proficient in Bahasa Malaysia, English and Mandarin
• Proficient in MS Word, Excel, Outlook, Powerpoint
• INCOTERMs, Import-Export documentation and process flow
• Experience in using corporate resource planning tool, Microsoft D365 is preferred

Interpersonal

• Pleasant & eloquent
• Independent
• Resourceful
• Collaborative
• Eager learner
• Problem solver
• Careful, detail oriented