Operations Manager

Job Expert; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Jora Malaysia is seeking an experienced Operations Manager to lead the chiller service operations team in Kuala Lumpur. You will drive service delivery, optimize resources, and manage technicians to meet customer expectations.

The role requires strong leadership, planning, and hands-on chiller service expertise, with a focus on safety and quality in a fast-paced environment.

Qualifications

• Diploma or Bachelor’s Degree in Engineering, Operations Management, or related field.
• Minimum 5 years of experience in chiller service operations.
• Strong knowledge of chiller systems and service processes.
• Hands-on chiller service experience is advantageous.
• Proven leadership and team management experience.
• Strong planning, organizational, analytical, and problem-solving skills.
• Proficient in Microsoft Office; ERP or service management experience is an advantage.
• Able to work independently in a fast-paced, customer-focused environment.

Responsibilities

• Lead and manage the service team, including technicians, coordinators, and support staff.
• Oversee daily service operations and ensure customer requests are handled promptly.
• Ensure high-quality service delivery in line with SOPs and customer expectations.
• Provide hands-on technical support when required.
• Monitor service KPIs including response time, resolution time, service quality, and customer satisfaction.
• Identify operational issues and implement corrective actions.
• Develop service plans to improve operational efficiency and resource utilization.
• Schedule and allocate technicians effectively based on workload and priorities.
• Monitor manpower requirements and minimize service downtime.
• Analyse operational data and identify opportunities for improvement.
• Manage service inventory, including spare parts, tools, and consumables.
• Work with procurement and warehouse teams to ensure parts are available when required.
• Oversee service parts delivery, returns, and field support logistics.
• Supervise and develop service technicians and support personnel.
• Identify training needs and coordinate technical development programs.
• Ensure team members follow safety, quality, and technical standards.
• Work with Sales, Engineering, Quality, Supply Chain, and other departments.
• Act as escalation point for complex service issues.
• Ensure customer concerns are resolved efficiently and professionally.
• Prepare regular reports covering service performance, inventory, manpower, and operational challenges.
• Maintain accurate service documentation and records.
• Ensure operations comply with ISO requirements and internal procedures.

Skills

Leadership

Planning

Organizational skills

Analytical

Problem solving

MS Office

ERP systems

Chiller service knowledge

Education

Diploma or Bachelor’s Degree in Engineering, Operations Management, or related field

Tools

MS Office

ERP systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for an experienced Operations Manager with a strong background in chiller service operations to lead our technical service team.

This role is ideal for an experienced service leader who understands both the technical and operational sides of chiller maintenance, and who can manage technicians, improve service efficiency, control resources, and deliver excellent customer service.

Key Responsibilities

Service Operations

• Lead and manage the service team, including technicians, coordinators, and support staff.
• Oversee daily service operations and ensure customer requests are handled promptly.
• Ensure high-quality service delivery in line with company SOPs and customer expectations.
• Provide hands‑on technical support when required.
• Monitor service KPIs including response time, resolution time, service quality, and customer satisfaction.
• Identify operational issues and implement corrective actions.

Planning & Workforce Management

• Develop service plans to improve operational efficiency and resource utilization.
• Schedule and allocate technicians effectively based on workload and priorities.
• Monitor manpower requirements and minimize service downtime.
• Analyse operational data and identify opportunities for improvement.

Inventory & Logistics

• Manage service inventory, including spare parts, tools, and consumables.
• Work with procurement and warehouse teams to ensure parts are available when required.
• Oversee service parts delivery, returns, and field support logistics.

Team Development

• Supervise and develop service technicians and support personnel.
• Identify training needs and coordinate technical development programs.
• Ensure team members follow safety, quality, and technical standards.

Cross-Functional Collaboration

• Work closely with Sales, Engineering, Quality, Supply Chain, and other departments.
• Act as the escalation point for complex service issues.
• Ensure customer concerns are resolved efficiently and professionally.

Reporting & Compliance

• Prepare regular reports covering service performance, inventory, manpower, and operational challenges.
• Maintain accurate service documentation and records.
• Ensure operations comply with ISO requirements and internal procedures.

Requirements

• Diploma or Bachelor’s Degree in Engineering, Operations Management, or a related field.
• Minimum 5 years of experience in chiller service operations.
• Strong technical knowledge of chiller systems and service processes.
• Hands‑on chiller service experience is highly advantageous.
• Proven leadership and team management experience.
• Strong planning, organizational, analytical, and problem‑solving skills.
• Good knowledge of service operations, spare parts, and field support.
• Proficient in Microsoft Office; experience with ERP or service management systems is an advantage.
• Able to work independently in a fast‑paced, customer‑focused environment.