Operation Manager

HETRONIKS SDN. BHD.; Seberang Perai; On-site; MYR 120,000 - 180,000; Full time

Job summary

HETRONIKS SDN. BHD. in Batu Kawan, Penang, seeks an experienced Operations Manager to lead the Service Department, ensuring efficient service delivery, timely customer responses, and strong chiller competency.

You will supervise technicians and coordinators, optimize planning and scheduling, manage inventory and logistics, and drive continuous improvement while upholding safety and ISO standards. Candidates should have 5+ years in chiller service operations, leadership ability, and proficiency

Qualifications

• Diploma or Bachelor’s degree in engineering, Operations Management, or related field.
• Minimum of 5 years’ experience in chiller service operations.
• Proven leadership and team management skills.
• Excellent communication, planning, and organizational abilities.
• Proficient in MS Office and ERP/service management systems.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Lead service department operations to ensure timely customer responses and requests.
• Monitor KPIs and implement corrective actions to improve service quality.
• Develop and optimize service planning, scheduling, and resource use.
• Manage inventory, spare parts, tools, and consumables; coordinate with procurement.
• Collaborate with Sales, Engineering, Quality, and Supply Chain; escalate issues as needed.
• Prepare regular service performance and inventory reports and maintain ISO-compliant records.

Skills

Leadership

Team management

Communication

Planning

Organizational abilities

Chiller technical service knowledge

MS Office

Education

Diploma or Bachelor's degree in engineering/Operations Management

Tools

ERP or service management systems

MS Office

Job description

We are seeking a highly motivated and experienced Operations Manager to lead and manage our Service Department based in Batu Kawan. This role is critical in ensuring efficient service operations, timely customer response, sound technical chiller competency, optimal resource utilization, and continuous improvement in service delivery and quality. The ideal candidate will have a strong background in chiller industrial, service management, logistics, inventory control, and team leadership.

Key Responsibilities

1. Service Operations Management
   • Manage a team of technicians and oversee the day-to-day operations of the service department to ensure timely response to customer inquiries and service requests.
   • Ensure timely and high-quality service delivery in alignment with customer expectations and company SOP standards.
   • Provide hand-on support to service as and when required
   • Monitor service KPIs (response time, resolution time, service quality, etc.) and implement corrective actions as needed.
2. Planning and Optimization
   • Develop and execute service planning strategies to improve operational efficiency and resource utilization.
   • Optimize workforce scheduling and assignment to ensure effective coverage and minimal downtime.
   • Analyze operational data and trends to identify areas for continuous improvement.
3. Inventory and Logistics Oversight
   • Manage service inventory, ensuring accurate stock levels of spare parts, tools, and consumables.
   • Coordinate with procurement and warehouse teams to ensure timely replenishment of inventory.
   • Oversee logistics related to service parts delivery, returns, and field support operations.
4. Resource and Training Management
   • Supervise service teams including technicians, coordinators, and support staff.
   • Identify training needs and implement continuous development programs to upskill service personnel.
   • Ensure compliance with safety, quality, and technical standards through structured training initiatives.
5. Cross-Functional Collaboration
   • Liaise with internal departments including Sales, Engineering, Quality, and Supply Chain to align service operations with business goals.
   • Act as the primary escalation point for service-related issues and ensure timely resolution.
6. Reporting and Documentation
   • Prepare regular reports on service performance, inventory status, and operational challenges.
   • Maintain documentation and records in compliance with ISO standards and internal audit requirements.

Requirements

• Diploma or Bachelor’s degree in engineering, Operations Management, or a related field.
• Minimum of 5 years’ experience in chiller service operations
• Strong knowledge of chiller technical service processes
• Proven chiller hands-on experience is a plus
• Proven leadership and team management skills
• Excellent communication, planning, and organizational abilities
• Proficient in MS Office and experience with ERP or service management systems is a plus
• Able to work independently in a fast-paced, customer-focused environment