Operations Manager (HVAC/ACMV)

Hunters International; Kuala Lumpur; On-site; MYR 150,000 - 190,000; Full time

Job summary

Jora Malaysia is seeking an experienced Operations Manager to run the day-to-day operations of our HVAC/ACMV business, covering project/contract work and servicing contracts. The role is hands-on, coordinating dispatch, office operations, and ensuring quotes, scheduling, execution, and billing are tightly managed.

The ideal candidate has 8–10 years in HVAC/ACMV across projects and servicing, with a strong technical background and proven people management skills.

Qualifications

• Minimum 8–10 years in HVAC/ACMV with project and service operations experience.
• Experience managing a technician team and daily dispatch/scheduling.
• Comfort with office admin flow (invoicing, documentation) and field operations.

Responsibilities

• Oversee day-to-day dispatch of technicians for servicing, PMs, and breakdowns.
• Plan and maintain daily/weekly technician schedules balancing load and urgency.
• Track service contract renewals, PM schedules, and ensure SLAs are met.
• Handle escalations on breakdowns or service quality issues.
• Review job sheets, service reports, and spare parts usage.

Skills

Operations management

Dispatch leadership

Budgeting & costing

Client-facing

People management

Project oversight

Reading drawings

ACMV technical grounding

Education

Diploma/Degree in Mechanical Engineering

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking an experienced Operations Manager to run the day-to-day operations of our HVAC/ACMV business — covering both project/contract work and ongoing servicing & maintenance contracts. This role is hands-on: overseeing daily technician dispatch, keeping the office back-end running smoothly, and making sure jobs are quoted, scheduled, executed, and billed without things falling through the cracks. We need someone with a technical background who is equally comfortable on the tools, on the phone with a client, and behind a
desk managing the numbers.

Key Responsibilities:

• Manage day-to-day dispatch of technicians for servicing, preventive maintenance, and breakdown/callout jobs
• Plan and maintain the daily/weekly technician schedule, balancing manpower against job load and urgency
• Track service contract renewals, PM schedules, and ensure SLAs/response times are met
• Handle escalations from clients on breakdowns or service quality issues
• Review job sheets, service reports, and spare parts usage submitted by technician

Projects & Contracts

• Oversee project execution for HVAC/ACMV installation and retrofit works, from award through handover
• Review technical proposals, quotations, and variation orders before client submission
• Manage project costing and budgets; accountable for margins on both projects and service contracts
• Negotiate with subcontractors and suppliers on pricing and deliver

Office & Team Management

• Oversee office back-end flow: job order processing, invoicing, quotation follow-ups, and documentation
• Coordinate between office admin staff, technicians, and site engineers to keep information flowing both ways
• Lead, mentor, and manage performance of technicians, service engineers, and back-office staff
• Maintain records for compliance, warranty, and audit purposes (service history, job costing, safety
  documentation)
• Report regularly to the Business Development Director / CEO on operations, financials, and manpower issues

Key Requirements:

• Minimum 8–10 years in the HVAC/ACMV industry, with experience across both projects and servicing/maintenance operations
• Prior experience managing a technician team and daily dispatch/scheduling — not purely project-based background
• Comfortable managing office administrative flow (job orders, invoicing, documentation), not just field operations
• Proven track record handling budgets, costing, or P&L for a team or division
• Strong technical grounding in ACMV systems; able to read drawings and troubleshoot with technicians when needed
• Diploma/Degree in Mechanical Engineering, Building Services, or related field
• Strong organizational, client-facing, and people management skills