Operations Manager

Hunters International; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an experienced Operations Manager to run day-to-day HVAC/ACMV operations, covering project work and servicing contracts. This hands-on role oversees technician dispatch, office processes, quoting, scheduling, execution, and billing to ensure nothing slips through the cracks.

The successful candidate will have a technical background, read drawings, manage budgets, and lead a team of technicians and back-office staff, reporting to the CEO.

Qualifications

• 8–10 years in HVAC/ACMV, with project and service ops
• Experience in daily dispatch, scheduling, and budgets
• Strong on-site and office coordination skills
• Ability to read drawings and troubleshoot with technicians
• Diploma or degree in Mechanical Engineering or Building Services

Responsibilities

• Manage day-to-day dispatch of technicians for servicing, PMs, and callouts
• Plan the daily/weekly technician schedule balancing workload and urgency
• Track service contract renewals, PM schedules, and SLAs
• Handle escalations from clients on breakdowns or service issues
• Review job sheets, service reports, and spare parts usage

Skills

Technician dispatch management

Project & service operations

Client-facing

Budgeting / P&L

Read drawings

People management

Education

Diploma/Degree in Mechanical Engineering

Building Services

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking an experienced Operations Manager to run the day-to-day operations of our HVAC/ACMV business — covering both project/contract work and ongoing servicing & maintenance contracts. This role is hands‑on: overseeing daily technician dispatch, keeping the office back‑end running smoothly, and making sure jobs are quoted, scheduled, executed, and billed without things falling through the cracks. We need someone with a technical background who is equally comfortable on the tools, on the phone with a client, and behind a
desk managing the numbers.

Key Responsibilities:

• Manage day-to-day dispatch of technicians for servicing, preventive maintenance, and breakdown/callout jobs
• Plan and maintain the daily/weekly technician schedule, balancing manpower against job load and urgency
• Track service contract renewals, PM schedules, and ensure SLAs/response times are met
• Handle escalations from clients on breakdowns or service quality issues
• Review job sheets, service reports, and spare parts usage submitted by technician

Projects & Contracts

• Oversee project execution for HVAC/ACMV installation and retrofit works, from award through handover
• Review technical proposals, quotations, and variation orders before client submission
• Manage project costing and budgets; accountable for margins on both projects and service contracts
• Negotiate with subcontractors and suppliers on pricing and deliver

Office & Team Management

• Oversee office back‑end flow: job order processing, invoicing, quotation follow‑ups, and documentation
• Coordinate between office admin staff, technicians, and site engineers to keep information flowing both ways
• Lead, mentor, and manage performance of technicians, service engineers, and back‑office staff
• Maintain records for compliance, warranty, and audit purposes (service history, job costing, safety
  documentation)
• Report regularly to the Business Development Director / CEO on operations, financials, and manpower issues

Key Requirements:

• Minimum 8–10 years in the HVAC/ACMV industry, with experience across both projects and servicing/maintenance operations
• Prior experience managing a technician team and daily dispatch/scheduling — not purely project‑based background
• Comfortable managing office administrative flow (job orders, invoicing, documentation), not just field operations
• Proven track record handling budgets, costing, or P&L for a team or division
• Strong technical grounding in ACMV systems; able to read drawings and troubleshoot with technicians when needed
• Diploma/Degree in Mechanical Engineering, Building Services, or related field
• Strong organizational, client‑facing, and people management skills