Operation Manager

HETRONIKS SDN. BHD.; Batu Kawan; On-site; MYR 90,000 - 150,000; Full time

Job summary

HETRONIKS SDN. BHD. is seeking an Operations Manager to lead the Service Department in Batu Kawan, Malaysia. The role focuses on efficient service delivery, resource planning, and continuous improvement within a technical chiller environment.

The ideal candidate will drive planning, inventory control, and cross-functional collaboration with Sales, Engineering, Quality, and Supply Chain to meet business goals. Strong leadership and hands-on chiller experience are essential.

Qualifications

• Diploma or Bachelor’s degree in engineering, Operations Management, or a related field.
• Minimum 5 years’ experience in chiller service operations.
• Strong knowledge of chiller technical service processes.
• Proven chiller hands-on experience is a plus.
• Proven leadership and team management skills.
• Excellent communication, planning, and organizational abilities.

Responsibilities

• Lead and manage the service department to ensure timely response to inquiries and service requests.
• Ensure high-quality service delivery aligned with customer expectations and SOPs.
• Provide hands-on support to service as needed.
• Monitor service KPIs and implement corrective actions.

Skills

Chiller service ops

Leadership

Planning & scheduling

Inventory & logistics

ERP/Service mgmt systems

MS Office

Education

Bachelor’s degree in engineering/operations

Diploma in related field

Tools

ERP systems

MS Office

Job description

We are seeking a highly motivated and experienced Operations Manager to lead and manage our Service Department based in Batu Kawan. This role is critical in ensuring efficient service operations, timely customer response, sound technical chiller competency, optimal resource utilization, and continuous improvement in service delivery and quality. The ideal candidate will have a strong background in chiller industrial, service management, logistics, inventory control, and team leadership.

Key Responsibilities

1. Service Operations Management

Manage a team of technicians and oversee the day-to-day operations of the service department to ensure timely response to customer inquiries and service requests.

Ensure timely and high-quality service delivery in alignment with customer expectations and company SOP standards.

Provide hand-on support to service as and when required

Monitor service KPIs (response time, resolution time, service quality, etc.) and implement corrective actions as needed.

2. Planning and Optimization

Develop and execute service planning strategies to improve operational efficiency and resource utilization.

Optimize workforce scheduling and assignment to ensure effective coverage and minimal downtime.

Analyze operational data and trends to identify areas for continuous improvement.

3. Inventory and Logistics Oversight

Manage service inventory, ensuring accurate stock levels of spare parts, tools, and consumables.

Coordinate with procurement and warehouse teams to ensure timely replenishment of inventory.

Oversee logistics related to service parts delivery, returns, and field support operations.

4. Resource and Training Management

Supervise service teams including technicians, coordinators, and support staff.

Identify training needs and implement continuous development programs to upskill service personnel.

Ensure compliance with safety, quality, and technical standards through structured training initiatives.

5. Cross-Functional Collaboration

Liaise with internal departments including Sales, Engineering, Quality, and Supply Chain to align service operations with business goals.

Act as the primary escalation point for service-related issues and ensure timely resolution.

6. Reporting and Documentation

Prepare regular reports on service performance, inventory status, and operational challenges.

Maintain documentation and records in compliance with ISO standards and internal audit requirements.

Requirements

Diploma or Bachelor’s degree in engineering, Operations Management, or a related field.

Minimum of 5 years’ experience in chiller service operations

Strong knowledge of chiller technical service processes

Proven chiller hands-on experience is a plus

Proven leadership and team management skills

Excellent communication, planning, and organizational abilities

Proficient in MS Office and experience with ERP or service management systems is a plus

Able to work independently in a fast-paced, customer-focused environment

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• How many years' experience do you have as an Early Years Manager?
• How many years' experience do you have as a Chiller Technician?

What can I earn as an Operations Manager