Client Services Executive (HK Support) 客服专员

iFAST Global Hub AI Sdn Bhd; Kuala Lumpur; Sur place; MYR 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Employee Share Options

Annual Bonus

Insurance Coverage

Snacks & Beverages

Breakfast Day

Résumé du poste

iFAST Global Hub.ai in Kuala Lumpur invites applications for a Client Services Executive. In this role you will handle daily enquiries by phone, email, and live chat, provide accurate information, and personalize services to clients of our wealth management fintech platform.

You will liaise with multiple departments to resolve issues, manage complaints, and support the team under pressure. A diploma or higher is required; Cantonese, English and Mandarin skills are preferred.

Qualifications

• Diploma or higher education required.
• Experience in a contact center or customer service environment is preferred.
• Able to multitask and work independently with minimal supervision.
• Strong sense of responsibility and urgency to meet deadlines.
• Proficiency in Cantonese, English and Mandarin (spoken and written).
• Willing to work during local public holidays and overtime occasionally.

Responsabilités

• Handle daily enquiries via phone, email and live chat in an efficient manner.
• Provide accurate information and personalize services.
• Proactive liaison with various departments to resolve issues.
• Handle complaints, provide solutions and follow up to ensure resolution.
• Undertake and complete special assignments and ad-hoc duties as required bysuperior.

Formation

Diploma or higher

Cantonese

English

Mandarin

Attentiveness

Patience

Empathy

Description du poste

iFAST is a wealth management fintech platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

We are looking for a Client Services Executive to be based in our KL office. This is a fantastic opportunity for career development in the financial industry. If you enjoy working in a fast-paced environment, and love solving problems, we would love to meet you!

Handle daily enquiries via phone, email and live chat in an efficient manner.

Provide accurate information and personalize services.

Proactive in liaising with various department to resolve issues.

Strong attention to detail and patience to client’s enquiry.

Undertake and complete special assignments, and ad-hoc duties required by superior on timely manner.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Ideal Candidates:

Personality traits: Attentiveness, detailed oriented, patience, empathy and trustworthy.

Willing to learn and able to work well in fast pace environment.

Adapt at performing efficiently when faced with pressure.

Multitasking, able to prioritizes tasks and complete it efficiently.

Adaptable and thrive in challenging environments.

Critical thinker, solve problems by analyzing and evaluating information.

Team player and able to work in a big team.

Requirements:

Possess a diploma or higher educational qualification.

Working experience in a contact center environment are encouraged to apply.

Able to work multi-task and independently with minimal supervision.

Strong sense of responsibility and sense of urgency that able to meet the crucial cut off time.

Can-do attitude who tends to be passionate person that having the strong ownership at the work.

Proficiency in Cantonese, good command of English and Mandarin, both spoken and written. We seek Cantonese and Mandarin-speaking candidates who are required to serve Cantonese and Mandarin-speaking clients.

Willing to work during local Public Holiday and overtime occasionally.

Perks and Benefits:

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

Perks and benefits Employee Share Options / Performance Shares Bonus Annual Salary Review

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.