Operations Executive: Customer Solutions & Compliance

Alliance Bank; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Alliance Bank in Kuala Lumpur is seeking a proactive Customer Service Officer to handle customer inquiries, resolve account-related issues, and manage requests with accuracy.

You will analyze problems, offer timely solutions, adhere to SOPs, and promote bank products to meet customer needs, while maintaining CRM records.

Join a busy branch environment where attention to detail and compliance are essential, with opportunities for growth in retail banking.

Qualifications

• Experience in frontline banking or customer service roles.
• Ability to resolve account-related issues promptly.
• Follows internal SOPs and regulatory guidelines.
• Capable of cross-selling relevant banking products.
• Maintains accurate CRM records.

Responsibilities

• Resolve issues and problems with customers' accounts.
• Follow up on customer requests and applications.
• Identify and investigate transactions discrepancies.
• Offer solutions including product recommendations.
• Identify customer needs and cross-sell suitable products.
• Ensure compliance with SOPs and bank policies.

Skills

Customer service

Problem solving

Regulatory compliance

Cross-selling

CRM systems

Tools

CRM software

Job description

Alliance Bank in Kuala Lumpur is seeking a proactive Customer Service Officer to handle customer inquiries, resolve account-related issues, and manage requests with accuracy.

You will analyze problems, offer timely solutions, adhere to SOPs, and promote bank products to meet customer needs, while maintaining CRM records.

Join a busy branch environment where attention to detail and compliance are essential, with opportunities for growth in retail banking.