Service & Operations Executive (Branch Operations), Puchong

Alliance Bank Malaysia Berhad; Puchong; On-site; MYR 33,000 - 67,000; Full time

Job summary

Alliance Bank Malaysia Berhad is seeking a Service & Operations Executive (Branch Operations) in Puchong to handle daily branch transactions and uphold service standards in line with bank objectives.

You will serve as Chief Cashier/Relief Chief Cashier, manage cash holdings and SST loading, address first-line inquiries and complaints, and provide support in the absence of the Service & Operations Manager.

Qualifications

• Customer Service Oriented
• Good communication and interpersonal skills
• Minimum Diploma qualification in banking/finance or related field

Responsibilities

• Process and handle day-to-day branch transactions
• Ensure service quality standards in the branch
• Act as Chief Cashier/Relief Chief Cashier and manage cash holdings, balancing, SST loading
• Handle and support first line resolution of enquiries and complaints
• Relief in absence of Service & Operations Manager

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Education

Diploma in Banking/Finance

Job description

Service & Operations Executive (Branch Operations), Puchong

Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.

Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch's cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.

Responsible for handling and supporting first line resolution of enquires and complaints.

Responsible as relief in absent of Service & Operations Manager (SOM).

Job Requirements:

Customer Service Oriented

Good Communication and interpersonal skills

Minimum Diploma qualification from relevant field of study (banking, finance, etc)

Relevant experience in clerical, office administrative, cash handling function, sales or customer service

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Branch Operations Executive?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.