Branch Operations & Compliance Leader

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Kuala Lumpur is seeking a Branch Operations professional to oversee day-to-day branch activities, ensure policy adherence, and support cash and teller operations.

The role requires monitoring of transactions for AML risks, maintaining accurate records for audits, and ensuring compliant account openings and record management. You will uphold service quality, risk controls, and regulatory standards across branch operations.

Responsibilities

• Day-to-day branch operations management and adherence to bank guidelines and controls.
• Cash handling and teller operations to support branch transactions.
• Review and monitor transactions to identify potential AML breaches.
• Ensure approvals are within limits and in accordance with Alliance Bank’s policy.
• Approve account openings and ensure process & documentation compliance.
• Maintain proper record management of all transactional/sales documents for audit and regulatory purposes.
• Enforce dual controls and independent checks on security items.
• Monitor General Ledger and Suspense Accounts; ensure timely returns to relevant parties.
• Manage Fixed Assets, Costs and Expenses within the budget.
• Periodically review process effectiveness and propose efficiency improvements.
• Maintain daily process control checklists and escalate issues timely.
• Implement timely corrective actions if audits or inspections require improvements.
• Ensure branch servers, self-service terminals, and security equipment are functional.
• Maintain branch premises and display in alignment with prescribed requirements and standards.
• Oversee Risk & Regulatory Management; ensure compliance with applicable laws and institutional policies.
• Utilize audit/control processes to minimize fraud/operation losses while maintaining customer satisfaction.
• Remain vigilant for AML or fraud red flags and provide operational support to sales staff.

Job description

Alliance Bank Malaysia Berhad in Kuala Lumpur is seeking a Branch Operations professional to oversee day-to-day branch activities, ensure policy adherence, and support cash and teller operations.

The role requires monitoring of transactions for AML risks, maintaining accurate records for audits, and ensuring compliant account openings and record management. You will uphold service quality, risk controls, and regulatory standards across branch operations.