Corporate Services Agent - Banking Support (Shift Roles)

AmBank Group; Kuala Lumpur; On-site; MYR 40,000 - 62,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

AmBank Group in Kuala Lumpur is seeking a customer service professional to handle inbound calls and email inquiries from Corporate and SME customers, and to perform outbound follow-ups for follow-ups, troubleshooting and service activation requests. The role provides accurate information on the banks products and services.

You will assist customers on both financial and non-financial requests, resolve issues to ensure satisfaction, and collaborate with internal units.

Qualifications

• Recognized degree in any discipline
• Customer service-orientated and able to communicate clearly

Responsibilities

• Handle inbound calls and email inquiries from Corporate and SME customers.
• Perform outbound calls for follow ups, troubleshooting and service activation requests.
• Provide accurate information on bank products and services.
• Assist customers on financial and non-financial requests.
• Resolve customer issues efficiently and maintain customer satisfaction.
• Collaborate with internal business units to resolve issues.
• Maintain complete and accurate records of customer interactions.
• Adhere to procedures and policies and protect customer data.

Skills

Customer service

Team player

Fast learner

Analytical thinking

Problem solving

Multilingual English/Bahasa Malaysia/M

Education

Degree in any discipline

Job description

AmBank Group in Kuala Lumpur is seeking a customer service professional to handle inbound calls and email inquiries from Corporate and SME customers, and to perform outbound follow-ups for follow-ups, troubleshooting and service activation requests. The role provides accurate information on the banks products and services.

You will assist customers on both financial and non-financial requests, resolve issues to ensure satisfaction, and collaborate with internal units.